Front Desk Receptionist

Serenity Mental Health Centers • Fairfax, VA

13d

About The Position

The Front Desk Receptionist is the first point of contact for visitors and guests, helping create a welcoming and supportive experience. The role includes checking people in, answering calls, assisting with forms and general questions, and keeping visitor information current. The receptionist maintains a clean, calm front area, uses scheduling and office technology, and supports the team as needed. No specialized industry experience is required; training will be provided. The position requires a successful criminal background check and drug screening upon hire.

Requirements

• At least 1 year of experience in fast-paced, service-oriented roles.
• High school diploma or GED.
• Calm energy, attention to detail, and a strong team spirit.
• Ability to multitask and stay organized in a busy environment.
• Comfort using digital tools such as email, scheduling systems, and databases.
• A strong sense of privacy and confidentiality, or willingness to learn.
• Successful criminal background check and drug screening upon hire.

Responsibilities

• Greet visitors and guests warmly and professionally.
• Update and verify visitor information during every interaction.
• Assist visitors with forms and answer general questions.
• Build rapport with visitors by remembering their names, stories, and preferences.
• Maintain a clean, calm, and welcoming front area.
• Use scheduling software and office technology efficiently.
• Help wherever needed as part of a collaborative team.
• Answer calls and help ensure visitors feel welcome, heard, and supported.

Benefits

• 10 paid time-off days, increasing to 15 after the first year.
• 10 paid holidays.
• Health, dental, and vision coverage; the employer covers 90%.
• 401(k) plan.
• Rewards for referring people to the team.
• Career paths and skill-building opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED