Part-Time Medical Receptionist (Front Desk Coordinator for Dallas and Smyrna)

AllCare Georgia•Atlanta, GA

12d•Onsite

About The Position

AllCare is seeking a warm, organized, and professional part-time Medical Receptionist (Front Desk Coordinator) to serve as the first point of contact at its Dallas and Smyrna clinics. This role helps create an exceptional patient experience while supporting the clinical team and coordinating front-office operations. The ideal candidate is tech-savvy, comfortable in a fast-paced environment, skilled at solving problems, and interested in improving patient experiences and daily workflows. The position combines patient service and advocacy with registration, scheduling, records management, technology support, clinic coordination, and financial and insurance tasks. The receptionist works closely with providers, clinical staff, operations teams, and leadership. The work environment is dynamic and evolving, with an emphasis on adaptability, collaboration, and continuous improvement.

Requirements

High school diploma or equivalent.
1–2 years of experience in a front desk, customer service, or receptionist role.
Proficiency with Microsoft Office and general computer applications.
Comfort learning new technology platforms, AI-enabled tools, and workflow automation systems.
Professional communication skills and the ability to interact compassionately with patients, providers, and colleagues.
Strong customer service skills, including the ability to de-escalate challenging situations with professionalism and empathy.
Strong multitasking and prioritization skills in a fast-paced environment with frequent interruptions and competing priorities.
Excellent attention to detail, organization, and documentation skills.
Dependability, composure under pressure, and a proactive approach to problem-solving.

Nice To Haves

Additional training in healthcare administration, medical assisting, or a related field.
Associate degree or healthcare certification.
Medical office or healthcare experience.
Experience with Athena or another electronic health record (EHR).
Basic understanding of medical terminology.
Familiarity with health insurance verification and patient billing processes.

Responsibilities

Greet patients and visitors warmly and professionally, and create a welcoming experience from check-in through check-out.
Handle high-volume patient interactions, resolve concerns, and de-escalate challenging situations through effective communication and problem-solving.
Guide patients through registration and intake, ensuring demographic information, insurance details, and required documentation are accurate and complete.
Assist patients with digital intake forms and patient portal enrollment as needed.
Maintain a clean, organized, and welcoming reception area and help keep patient flow organized.
Manage a multi-line phone system, answer questions, route calls, and relay messages accurately.
Schedule, reschedule, and confirm appointments; coordinate provider schedules to optimize patient access.
Scan, upload, sort, and route incoming faxes and medical records, maintaining organized electronic documentation and data integrity.
Assist patients with portal access, digital scheduling, and telehealth readiness; use EHR systems and other digital tools to support clinic operations.
Monitor provider schedules and communicate delays or changes to patients.
Coordinate patient flow with providers and clinical staff to minimize wait times.
Assist with administrative projects and operational initiatives as needed.
Verify insurance eligibility, benefits, and patient responsibility before appointments whenever possible.
Collect co-pays, deductibles, and outstanding balances; process payments accurately and balance daily payment reports.
Maintain confidentiality of patient health and financial information and follow HIPAA guidelines and organizational privacy policies.
Identify opportunities to improve workflows and patient experiences and adapt to evolving processes and technologies.