Front Desk Medical Receptionist

SKAGIT RADIOLOGY LLC•Mount Vernon, WA

1d•$20 - $21•Onsite

About The Position

Under the supervision of the Clinical Operations Manager, the Front Desk Medical Receptionist provides front-office clerical support for the Breast Care Center. The role requires a motivated individual with strong customer-service skills and an understanding of best practices in a clinical, patient-focused environment. The receptionist supports patient registration, scheduling, communications, administrative preparation, and the day-to-day operation of the clinic office.

Requirements

High school diploma or GED.
At least 1 year of experience working in a medical-office front-desk position.
Computer competency and the ability to work with and learn new software.
Knowledge of medical terminology.
Knowledge of healthcare insurance procedures.
Excellent customer-service skills.
Excellent written and verbal communication skills.
Excellent interpersonal skills suited to an entrepreneurial, small-company team environment.
Excellent organizational and time-management skills.
Strong attention to detail and accuracy.
Computer literacy, including proficiency in Microsoft Office and Radiology Information System applications.
Strict confidentiality and professionalism.
Cheerful and enthusiastic demeanor.
Ability to maintain patience and tact when interacting with hostile or emotionally upset patients, family members, and visitors.
Regular and punctual attendance.
Ability to perform the physical demands of the role, including finger dexterity and hand-eye coordination, talking and hearing, and lifting up to 15 pounds.

Nice To Haves

EPIC software experience.
Bilingual in English and Spanish.

Responsibilities

Check in and register patients arriving for appointments.
Collect and verify insurance information and collect patient payments.
Complete accurate patient registration using the Radiology Information System and PACS.
Ensure all documents are signed for proper billing.
Answer and direct phone inquiries from patients and physician offices.
Schedule and reschedule patients as needed.
Prepare required paperwork for exams.
Process and prepare patient letters for mailing.
Make reminder calls for next-day patient appointments.
Monitor patient check-in flow and communicate with clinical staff and patients to improve wait times.
Assist technologist staff as needed, including turning on equipment when requested.
Call patients who have had a biopsy the day after the procedure to check how they are doing.
Prepare thank-you cards and pick up flowers for biopsy patients.
Fax needed paperwork to laboratories and ordering providers for technologists.
Keep the lobby and coffee service clean and organized.
Review office supplies for ordering.
Perform opening and closing clinic-office duties.
Perform other duties as assigned.