Medical Front Desk Receptionist

New York Health • Bay Shore, NY

2d • Onsite

About The Position

New York Health (NYH) is hiring a Medical Front Desk Receptionist for its Primary Care organization in Bayshore, New York. The role supports daily office operations and provides a welcoming, professional experience for patients and visitors. The receptionist handles patient communications and appointments, office finances, patient forms and records, physician schedules, quality assurance surveys and prevention screenings, and messages shared with the Care Team. The role also supports patient privacy, follows office policies and procedures, and contributes to special projects and related daily responsibilities as needed.

The schedule consists of five 8.5-hour shifts, Monday through Friday, with one regular day off (RDO), during operating hours between 7:30 a.m. and 6:00 p.m. NYH describes its approach as holistic and integrated, with multidisciplinary teams providing personalized, evidence-based care.

Requirements

• High school diploma.
• At least 2 years of patient-facing reception experience.
• Excellent oral and written communication skills.
• Ability to accept direction and work within a team.
• Strong customer service skills.

Nice To Haves

• Bachelor's degree preferred.
• One year of EMR experience preferred.

Responsibilities

• Perform daily office opening and closing procedures.
• Greet patients and visitors in a pleasant, professional manner.
• Help comfort patients and maintain the reception area.
• Answer telephones, respond to inquiries, resolve issues, and schedule patient appointments.
• Collect copayments and balance the office's total finances daily.
• Assist patients with completing necessary forms and documentation.
• Create and maintain patient records using the practice EMR system.
• Build, monitor, and maintain physician schedules according to suggested scheduling rubrics.
• Assist with daily distribution of quality assurance surveys and prevention screenings.
• Monitor and respond to incoming Care Team inbox messages in collaboration with a nurse.
• Monitor daily visit lists and ensure patients who require appointments are scheduled appropriately.
• Protect patient privacy by following HIPAA confidentiality guidelines.
• Support related daily roles as needed to contribute to team operations.
• Maintain daily office operations by following standard policies and procedures.
• Perform assigned tasks for special projects.

Benefits

• Health insurance beginning on day one.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Short-term and long-term disability.
• 401(k) plan.
• Paid time off.
• Eight paid holidays, including two floating holidays.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED