Front Desk Medical Receptionist

SB Clinical Practice Management•Hampton Bays, NY

11d•$20 - $25

About The Position

The medical receptionist coordinates the daily operations of the front desk and performs other duties to support efficient workflow and patient care. The role handles reception and telephone communications; patient check-in and check-out; patient records, forms, and payments; appointment and procedure scheduling; referrals and authorizations; and coordination of patient flow with providers and staff. The receptionist maintains an organized reception area and adequate office supplies, follows HIPAA guidelines, and updates and maintains the integrity of client information. Additional duties may be assigned by management. The position is with Stony Brook Internists, UFPC, in Hampton Bays, New York. It is full-time, Monday through Friday, 8:30 a.m. to 5 p.m., with additional coverage for night hours and weekends as needed.

Requirements

High school diploma or GED.
Strong organizational skills.
Strong verbal and written communication skills.
Excellent typing skills.
Friendly telephone etiquette.

Nice To Haves

Graduate of an accredited Medical Office Administration program.
Six months of experience as a Medical Receptionist in a high-volume physician practice.
One year of clerical experience.
Proficiency with an EMR and a practice management system.

Responsibilities

Answer, screen, and route phone calls; take appropriate messages and ensure their delivery while maintaining polite and courteous communication.
Assess telephone calls for urgency and immediately refer urgent medical queries to a physician or nurse.
Maintain a clean and organized reception area.
Use the electronic medical record (EMR) and/or other systems for check-in and check-out, including verifying patient demographics and insurance, obtaining signatures, and ensuring patients complete visit paperwork.
Enter and scan patient data into the EMR.
Collect and process necessary payments.
Facilitate patient flow by notifying providers of patient arrivals, delays, or backlogs and communicating with staff and patients as needed.
Schedule patient appointments and remind patients about required documentation.
Schedule services or procedures as needed.
Obtain or retrieve required referrals, authorizations, and eligibility verifications.
Contact patients about physician schedule changes or appointments that need to be rescheduled.
Anticipate office supply needs and place orders or advise the office manager of needed items.
Follow HIPAA guidelines at all times.
Provide additional coverage for night hours and weekends as needed.
Update and maintain the integrity of client information.
Perform other duties as assigned by management.