Medical Assistant/ Front Desk Receptionist

Elite DNA Behavioral Health•Gainesville, FL

12d

About The Position

Medical assistants perform routine administrative and clinical tasks that help physician and other health practitioner offices run smoothly. They help patients feel at ease and may explain physician instructions. The role is cross-trained across administrative and clinical duties and provides patient care under the direction of a physician or licensed health care provider. The position supports psychiatrists, physician assistants, and APRNs by coordinating patient care, completing documentation, assisting with clinical assessments and direct care, and handling patient communications and medication-related processes. It also involves welcoming and preparing clients for appointments, maintaining patient records, and collaborating with staff to promote an organized, efficient clinic and a positive client experience.

Requirements

High school diploma or equivalent.
One year of experience in healthcare or medical staff services is preferred.
Proficient oral and written communication skills.
Excellent attention to detail, problem-solving, and customer service skills.
Positive interpersonal relationship skills with individuals and groups in a wide variety of settings.
Knowledge of medical terminology is essential.
Ability to effectively use Electronic Health Records.
Knowledge of CPT and ICD-10 coding procedures.
Knowledge of medication procedures.

Nice To Haves

Medical Assisting certification preferred.
One year of experience in healthcare or medical staff services preferred.

Responsibilities

Provide services to individuals and coordinate and support psychiatrists, PAs, and APRNs.
Initiate and complete relevant documentation within organizational time frames.
Perform duties in a prioritized, organized, and orderly manner to maximize clinic efficiency and productivity.
Collaborate with team members and other staff to ensure a complete, appropriate, and positive experience for clients.
Follow instructions and complete duties as assigned by providers and management staff.
When taking vital signs, verify medication history and remove medications the patient is no longer taking.
Perform genetic testing, educate patients, submit tests, and follow up on results so providers have them before the next patient visit.
Welcome clients, escort them to examination rooms, and prepare them for the physician in a timely and welcoming manner.
Perform medical assessments, including measuring blood pressure, height, and weight.
Take medical histories and provide timely documentation.
Assist physicians and nurses with direct client care and with filing, chart documentation, faxes, prescription medical programs, and telephone follow-up as assigned.
Maintain, copy, and file patient records and other information as needed.
Monitor voicemails throughout the day, return calls, resolve the reason for the call within 24 hours, and document each call and subsequent interaction.
Triage incoming patient phone calls and voicemail messages and document interactions within 24 hours.
Review Athena messages, inboxes, and other messages; respond and document accordingly; discuss patient concerns with the appropriate provider within 24 hours and document within the same time frame.
Take medication orders from psychiatrists, APRNs, or PAs and phone them in to pharmacies when needed; document appropriately and confirm with the client within 24 hours.
Prepare medication refill requests within 24 hours of receipt.
Verify pharmacy information, last visit, last fill, insurance, and whether medication will be picked up or mailed.
Handle prior authorizations within 24 hours of receiving a request from a pharmacy or insurance company and document interactions with the patient and pharmacy.
Update medications and related information in patient charts.
Provide patients with guidance and education about prescribed medications and when and where to obtain them.
Provide information about the after-hours call line and where patients can call with questions; document the interaction in the patient chart.