Front Desk Receptionist/Medical Assistant

Trusted Doctors•Washington, DC

13d•$18 - $21•Onsite

About The Position

The Front Desk Receptionist/Medical Assistant works full time at a pediatric office in Washington, DC, supporting patients, parents, providers, and office operations. The role combines front desk reception and scheduling with clinical medical assistant duties. The office seeks a computer-savvy, patient-friendly, efficient team player who is energetic, dependable, organized, and an excellent communicator. The schedule is Monday through Friday, 8:30 a.m. to 5:30 p.m. The position includes greeting visitors, handling calls, scheduling appointments, maintaining records, processing payments and insurance information, and supporting patient check-in. Clinical responsibilities include providing general nursing care under provider direction, preparing patients and exam rooms, assisting with examinations and treatments, documenting and reporting patient information, and coordinating referrals and tests. The role requires maintaining confidentiality of patients’ medical and financial information. The employer describes its pediatric office as a great place to work and offers paid time off, a 401(k), health insurance, and paid holidays. Duties and working conditions may change as needs evolve; the job description is not a contract for employment.

Requirements

High school diploma or GED required.
One year of experience as a medical assistant required.
One year of medical reception experience required.
CPR certification required.
Competency in operating medical equipment and instruments to administer patient care.
Knowledge of how to maintain a safe work environment.
Skill in applying and modifying professional nursing principles, methods, and techniques to provide patient care.
Ability to maintain quality control standards and react calmly and effectively in emergencies.
Ability to interpret, adapt, and apply guidelines and procedures.
Ability to communicate clearly and work effectively with coworkers while maintaining confidentiality of clinical information.
Excellent interpersonal skills.
Ability to work independently or as part of a team.
Ability to multitask.
Ability to read, understand, and follow oral and written communication.
Understanding of medical terminology.
Ability to use a computer, practice management software, copier, and fax machine.
Team- and service-oriented, organized, and able to exercise good judgment.
Punctuality and a stable work history.

Nice To Haves

Associate degree preferred.
Pediatric medical assistant experience preferred.
One year of customer service experience preferred.
Electronic Medical Records (EMRs) experience desirable.
Bilingual or Spanish-speaking preferred.

Responsibilities

Welcome patients and other visitors in a professional manner.
Answer a high volume of calls courteously and professionally.
Schedule patient appointments as part of a team, using the scheduling matrix.
Organize medical records and ensure providers have necessary information for patient encounters.
Perform reception duties and complete patient check-in efficiently.
Operate standard office machines.
Collect copayments and patient balances.
Scan reports and file them into the electronic health record.
Collect, enter, and verify demographic and insurance information.
Perform general nursing care, including administering immunizations, allergy shots, and antibiotics, and performing treatments under provider direction.
Update established patient medical records according to practice protocol, including progress notes and immunization records, and use computer templates.
Participate in provider team huddles to discuss appointments and identify needed resources.
Greet patients and prepare them for examinations; screen patients or parents, obtain appropriate vital statistics, and explain specimen and test collection processes.
Prepare equipment and assist providers with patient treatment, examinations, and testing.
Observe, record, and report patient conditions and adverse reactions to medication or treatment to the provider.
Arrange referrals to specialists, special tests, and hospital admissions.
Provide educational aids and information to parents and patients by telephone or in person.
Maintain confidentiality of patients’ medical and financial information.
Keep exam rooms supplied and clean, and assist with care and maintenance of supplies and clinical equipment.
Perform other related duties as required or assigned by a supervisor.