Medical Assistant/ Front Desk Receptionist

Elite DNA Behavioral Health•Sun City Center, FL

13h

About The Position

Medical assistants perform routine administrative and clinical tasks that help physicians’ and other health practitioners’ offices run smoothly. They help patients feel at ease and may explain physician instructions. This cross-trained role performs administrative and clinical duties and is responsible for patient care under the direction of a physician or licensed health care provider. The position provides services to individuals and coordination and support to psychiatrists, PAs, and APRNs. It involves welcoming patients, preparing them for appointments, conducting basic assessments, taking histories and vitals, assisting with direct care, maintaining records, coordinating medication-related requests, and responding to patient communications within organizational time frames.

Requirements

High school diploma or equivalent.
One year of experience in healthcare; experience in medical staff services is preferred.
Proficient oral and written communication skills.
Excellent attention to detail, problem-solving, and customer service skills.
Positive interpersonal relationship skills with individuals and groups in a wide variety of settings.
Knowledge of medical terminology.
Ability to use Electronic Health Records effectively.
Knowledge of CPT and ICD-10 coding procedures.
Knowledge of medication procedures.

Nice To Haves

Medical assisting certification preferred.
Experience in medical staff services preferred.

Responsibilities

Provide services to individuals and coordination and support to psychiatrists, PAs, and APRNs.
Initiate and complete relevant documentation within organizational time frames.
Perform duties in a prioritized, organized manner to support clinic efficiency and productivity.
Collaborate with team members and staff to provide a complete, appropriate, and positive client experience.
Follow instructions and complete duties assigned by providers and management staff.
Ensure medication histories are accurate when taking vitals and remove medications patients are no longer taking.
Perform genetic testing, educate patients, submit tests, and follow up on results so providers have them before the next patient visit.
Welcome clients, escort them to examination rooms, and prepare them for the physician in a timely manner.
Perform medical assessments, including measuring blood pressure, height, and weight.
Take medical histories and provide timely documentation.
Assist physicians and nurses with direct client care and with filing, chart documentation, faxes, prescription medical programs, and telephone follow-up as assigned.
Maintain, copy, and file patient records and other information as needed.
Monitor voicemails throughout the day, return calls, resolve the reason for each call within 24 hours, and document calls and subsequent interactions.
Triage incoming patient calls and voicemail messages and document interactions within 24 hours.
Review Athena messages and inboxes, respond and document accordingly, and discuss patient concerns with the respective provider within 24 hours of receiving a call, email, voicemail, or message.
Take medication orders from psychiatrists, APRNs, or PAs and phone them in to pharmacies when needed; document appropriately and confirm with the client within 24 hours.
Prepare medication refill requests within 24 hours of receipt.
Verify pharmacy information, last visit, last fill, insurance, and whether medication will be picked up or mailed.
Handle prior authorizations within 24 hours of receiving a request from a pharmacy or insurance company and document interactions with patients and pharmacies.
Update medications and related information in patient charts.
Provide patients with guidance and education about prescribed medications and when and where to obtain them.
Provide information about the after-hours call line and where patients can call with questions, and document the interaction in the patient chart.