Medical Front Desk Receptionist

Centerstone•Nashville, TN

1d•$15 - $21

About The Position

Centerstone is a nonprofit behavioral health system and a trauma-informed organization. The Medical Front Desk Receptionist greets patients and handles their check-in and checkout, either in person or by phone. The role schedules appointments, collects client payment information, maintains clinical staff schedules, and performs other front desk duties. It also supports telehealth appointments and contributes to a recovery-focused service environment for people seeking behavioral health or co-occurring services. This is a full-time position. The listed pay range is $15.00–$21.00 per hour; the posting says starting pay is $15.50 per hour, with the possibility of a higher starting rate based on directly related medical office experience.

Requirements

High school diploma or GED.
Valid and unrestricted driver's license with at least three years of driving history.
Ability to communicate effectively in writing, verbally, in person, and virtually.

Responsibilities

Greet patients and check them in and out in person or by phone.
Schedule patient appointments and maintain clinical staff schedules.
Enter and verify client data and register clients in the electronic medical record.
Collect copayments and take client payment information.
Provide technology support for telehealth appointments.
Answer a multi-line phone.
Provide excellent customer service in a recovery-focused environment for individuals seeking behavioral health and/or co-occurring services.
Research and verify insurance benefits and understand how to apply for alternative payer sources.
Prepare and scan documents for internal HIM.
Cross-train and perform duties to cover neighboring locations.
Perform filing and other front desk tasks.