Medical Front Desk Receptionist
About The Position
New York Health (NYH) is seeking a Medical Front Desk Receptionist for its Primary Care organization in Port Jefferson, NY. The role works four 10-hour shifts Tuesday through Friday, with Monday as a regular day off; shifts fall between 7 a.m. and 7 p.m. The receptionist supports daily office operations, welcomes and assists patients and visitors, manages calls and appointments, handles copays and daily financial balancing, and maintains patient records in the practice EMR system. The role also supports physician scheduling, quality assurance surveys and prevention screenings, care-team inboxes, and follow-up scheduling while protecting patient privacy and contributing to team operations.
Requirements
- High school diploma.
- At least 2 years of patient-facing reception experience.
- Excellent oral and written communication skills.
- Ability to accept direction and work as part of a team.
- Strong customer service skills.
Nice To Haves
- Bachelor’s degree preferred.
- One year of EMR experience preferred.
Responsibilities
- Perform daily office opening and closing procedures.
- Greet patients and visitors in a pleasant, professional manner.
- Help comfort patients and maintain the reception area.
- Answer telephones, respond to inquiries, resolve issues, and schedule patient appointments.
- Collect copays and balance the office’s finances daily.
- Assist patients with completing necessary forms and documentation.
- Build and maintain patient records using the practice EMR system.
- Build, monitor, and maintain physician schedules according to suggested scheduling rubrics.
- Assist with distributing quality assurance surveys and prevention screenings each day.
- Monitor and respond to incoming Care Team inbox messages in collaboration with a nurse.
- Monitor daily visit lists to ensure patients who require appointments are scheduled appropriately.
- Protect patient privacy by following HIPAA confidentiality guidelines.
- Transition smoothly into other related daily roles as needed.
- Maintain daily office operations by following standard policies and procedures.
- Perform tasks assigned for special projects.
Benefits
- Health insurance beginning on day one.
- Dental insurance.
- Vision insurance.
- Life insurance.
- Short- and long-term disability.
- 401(k) plan.
- Paid time off.
- Eight paid holidays, including two floating holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
