Front Desk Receptionist

CC DERMATOLOGY MSO LLC•Silverdale, WA

13d

About The Position

The Front Desk Receptionist (Check-In / Check-Out) supports an exceptional patient experience in a dermatology clinic by managing front office workflows, including patient check-in and check-out, scheduling, insurance verification, and financial collections. As patients’ first and last point of contact, the receptionist is expected to communicate professionally and efficiently, maintain a positive attitude, support smooth patient flow, ensure accurate documentation, and follow regulatory and practice standards.

Requirements

High school diploma or equivalent required.
Strong communication and interpersonal skills.
Excellent organizational and multitasking abilities.
Ability to work efficiently in a fast-paced, high-volume environment.
Knowledge of medical terminology, insurance verification, and scheduling processes.
Strong attention to detail and accuracy in data entry and financial transactions.
Maintain a professional appearance and demeanor, honesty, integrity, a strong work ethic, and a team-first attitude.
Ability to take direction and feedback from the Practice Administrator and Physician leadership.
Consistently demonstrate a positive, patient-centered attitude.

Nice To Haves

Minimum 1–3 years of medical front office or customer service experience preferred.
Dermatology or specialty clinic experience strongly preferred.
Experience with EMR or practice management systems preferred.

Responsibilities

Welcome patients, visitors, and vendors promptly and professionally, direct patients appropriately, and provide a positive first impression.
Ensure required documentation is completed, including intake forms, consents, and sign-in procedures.
Enter and update patient demographics accurately in the EMR system.
Verify insurance eligibility, benefits, referrals, and authorizations before services are provided.
Maintain patient flow and communicate delays or issues to clinical staff.
Keep the front office and waiting area clean, organized, and ready for daily operations.
Open and prepare the office for business, and assist with end-of-day closing and security procedures.
Greet patients at check-out and provide prompt, courteous assistance.
Review provider orders and treatment plans and coordinate follow-up care.
Schedule follow-up appointments according to provider recommendations and enter patients into the recall system when appointments are not scheduled.
Process product sales and document and dispense products properly.
Maintain prescription logs accurately and daily.
Create recall appointments, including three-week follow-ups where applicable.
Collect co-pays, deductibles, coinsurance, outstanding balances, and other patient financial responsibilities.
Process refunds or apply credits as needed and communicate with the billing department for approvals.
Post charges daily after provider documentation is completed.
Balance daily collections, reconcile deposits, and enter information into the Daily Net Revenue (DNR) tracking system.
Prepare and complete daily bank deposits in accordance with practice policy.
Maintain patient confidentiality in accordance with HIPAA and adhere to OSHA and other applicable healthcare compliance standards.
Follow company policies, procedures, and workflows and provide excellent customer service.
Use proper telephone etiquette, including call handling, holds, and message routing.
Communicate and collaborate effectively with providers, leadership, and team members.
Report broken equipment, safety hazards, and facility concerns promptly to management.
Complete assigned tasks within established timelines, maintain regular attendance and punctuality, and arrive at least 15 minutes before clinic opening.
Perform additional duties as assigned.