Front Desk Jobs in Detroit, IL

About The Position

Requirements

• High school diploma or equivalent.
• One to six months of on-the-job training or experience to gain familiarity with department policies, procedures, and forms.
• Ability to handle multiple tasks quickly and accurately while showing compassion for patients.
• Competent communication and strong organizational skills.
• Ability to work quickly and meticulously in a fast-paced environment.
• Ability to remain calm and effective in high-stress situations and accept criticism.
• Team-oriented approach and willingness to help maintain a positive, healthy workplace.
• Ability to use office equipment, including a computer, scanner, fax machine, and phone system.
• Knowledge of general administrative and clerical procedures.
• Microsoft Applications skills.
• Data-entry and general typing skills.
• Strong customer-service skills and an enthusiastic approach to customer service.
• Knowledge of insurance and insurance benefits.
• Must follow company policies and procedures and maintain OSHA and HIPAA requirements.

Nice To Haves

• Associate degree.
• One year of administrative or customer-service experience.
• Familiarity with electronic medical record programs.
• One year of medical terminology experience.
• One year of computer skills experience.

Responsibilities

• Create a welcoming first impression and provide an excellent patient experience.
• Manage clinic phone calls, including scheduling new patients, rescheduling appointments, and fielding marketing calls.
• Triage patient-related messages and questions in a timely manner.
• Help patients resolve issues within the role’s scope or connect them with clinical care team members.
• Schedule appointments.
• Check and distribute daily faxes to the appropriate team members.
• Scan documents and maintain medical records in practice management systems.
• Enter claims for collections, including FMLA and Rating Letters.
• Assist with medical record requests as needed.
• Welcome and register patients at check-in and model excellent patient service.
• Guide patients through intake, new-patient forms, office policies, and legally required documents; help ensure paperwork is complete and accurate.
• Inventory, stock, and clean the lobby, physical therapy bay, and other clinic areas.
• Process transactions using POS systems and reconcile daily collections reports.
• Inform administration about operational problems and patient feedback.
• Provide coverage at multiple office locations as needed, including urgent care clinics.
• Open and close the clinic.
• Verify patient insurance and benefits.
• Provide reports as requested by management.
• Attend mandatory full-staff and clinical meetings, and review meeting minutes if absent.
• Follow company policies and procedures.
• Engage referral sources to increase awareness of the clinics in the community.
• Enhance the experience of referring organizations and providers.
• Perform other duties requested by doctors or management or otherwise assigned.
• Provide competent and efficient service, maintain OSHA and HIPAA requirements, and act professionally and ethically.