Front Desk Healthcare Representative

Sano Health & Care•Overland Park, KS

5d•$19 - $21

About The Position

The Front Desk Healthcare Representative, referred to in the posting as a Patient Concierge team member, creates a friendly and welcoming first impression for patients at Sano clinics. The role supports patients as they begin their journey to improved health, contributes to community engagement, and works as part of a cross-functional organization to provide a positive patient experience. The position combines front-desk, administrative, and patient-service responsibilities. Duties include handling calls and messages, scheduling appointments, welcoming and registering patients, guiding them through intake paperwork, maintaining records, assisting with billing and collections tasks, and supporting pre- and post-clinical care processes. The representative also helps maintain clinic spaces, verifies insurance and benefits, supports referrals and community awareness, and may provide coverage at multiple offices, including urgent care clinics. Other duties may be assigned to support clinic operations. Employees are expected to provide friendly, professional, ethical service; follow company policies and procedures; maintain OSHA and HIPAA requirements; treat others respectfully; and uphold the organization’s vision, mission, and values. Sano states its commitment to equal employment opportunity and a workplace free from harassment, discrimination, and retaliation.

Requirements

High school diploma or equivalent.
One to six months of on-the-job training or experience to gain familiarity with department policies, procedures, and forms.
Ability to handle multiple tasks quickly and accurately while showing compassion for patients.
Competent communication and strong organizational skills.
Ability to work quickly and meticulously in a fast-paced environment.
Ability to remain calm and effective in high-stress situations and accept criticism.
Team-oriented approach and willingness to help maintain a positive, healthy workplace.
Ability to use office equipment, including a computer, scanner, fax machine, and phone system.
Knowledge of general administrative and clerical procedures.
Microsoft Applications skills.
Data-entry and general typing skills.
Strong customer-service skills and an enthusiastic approach to customer service.
Knowledge of insurance and insurance benefits.
Must follow company policies and procedures and maintain OSHA and HIPAA requirements.

Nice To Haves

Associate degree.
One year of administrative or customer-service experience.
Familiarity with electronic medical record programs.
One year of medical terminology experience.
One year of computer skills experience.

Responsibilities

Create a welcoming first impression and provide an excellent patient experience.
Manage clinic phone calls, including scheduling new patients, rescheduling appointments, and fielding marketing calls.
Triage patient-related messages and questions in a timely manner.
Help patients resolve issues within the role’s scope or connect them with clinical care team members.
Schedule appointments.
Check and distribute daily faxes to the appropriate team members.
Scan documents and maintain medical records in practice management systems.
Enter claims for collections, including FMLA and Rating Letters.
Assist with medical record requests as needed.
Welcome and register patients at check-in and model excellent patient service.
Guide patients through intake, new-patient forms, office policies, and legally required documents; help ensure paperwork is complete and accurate.
Inventory, stock, and clean the lobby, physical therapy bay, and other clinic areas.
Process transactions using POS systems and reconcile daily collections reports.
Inform administration about operational problems and patient feedback.
Provide coverage at multiple office locations as needed, including urgent care clinics.
Open and close the clinic.
Verify patient insurance and benefits.
Provide reports as requested by management.
Attend mandatory full-staff and clinical meetings, and review meeting minutes if absent.
Follow company policies and procedures.
Engage referral sources to increase awareness of the clinics in the community.
Enhance the experience of referring organizations and providers.
Perform other duties requested by doctors or management or otherwise assigned.
Provide competent and efficient service, maintain OSHA and HIPAA requirements, and act professionally and ethically.