Front Desk Representative

Evara Health • Clearwater, FL

3d

About The Position

The Front Desk Representative, also referred to as a Patient Access Representative (PAR), is the initial point of contact for prospective and current patients at Evara Health. The role facilitates timely registration, provides customer service, collects payments, and coordinates appointments to support efficient office operations and a positive patient experience. The PAR also helps patients navigate financial applications and options so they can access necessary healthcare services.

The position supports patient access through registration and insurance verification, financial counseling and payment collection, care coordination, and Telehealth visit preparation. It requires accurate documentation and adherence to HIPAA and applicable organizational, regulatory, accreditation, safety, risk management, and security requirements. The role also supports team meetings, outreach and education efforts, front desk standards, patient-centered medical home quality measures, and maintenance of a clean, organized work environment.

The position requires a Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse.

Requirements

• High school diploma or equivalent.
• A minimum of one year of front office experience in a healthcare setting is preferred.
• A minimum of one year of customer service experience is preferred.
• Must complete a Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse.

Nice To Haves

• At least one year of front office experience in a healthcare setting.
• At least one year of customer service experience.

Responsibilities

• Serve as the first point of contact for patients and guide them through registration using the AIDET model.
• Respond to patient inquiries in person and by phone, build trust with patients and caregivers, and promote a purpose-driven service culture.
• Complete pre-registration and registration, documenting demographic, identification, financial, and insurance information accurately in the EHR.
• Verify insurance eligibility, benefits, and precertification requirements; communicate coverage requirements and update patient records as needed.
• Assist patients with Medicaid, Medicare, insurance affordability programs, financial applications, financial documentation and analysis, and payment options.
• Explain patient financial responsibilities, establish payment arrangements when appropriate, and collect point-of-service payments according to established procedures.
• Coordinate with clinical staff and internal and external departments regarding insurance or financial status changes, patient needs, and access-related concerns.
• Support Telehealth services by confirming appointments, completing registration requirements, preparing patients for visits, and remaining available to assigned providers.
• Maintain accurate and timely documentation in accordance with HIPAA and Evara Health, HRSA, regulatory, accreditation, safety, risk management, and security requirements.
• Support team meetings, outreach and education efforts, front desk standards, and patient-centered medical home quality measures.
• Maintain a clean and organized work environment.

Benefits

• 15 days of paid time off per year, with the option to cash out eligible unused PTO.
• 10 paid holidays per year and an additional paid day off for the employee's birthday.
• Medical, dental, and vision coverage; free healthcare services at Evara Health for eligible employees and dependents; and additional benefits and wellness resources.
• Employer retirement contributions of up to 4% of salary, along with retirement planning guidance and resources.
• Eligible employees may receive up to $1,500 per year toward continuing education and professional development expenses, including tuition, licensure, certifications, conferences, and other approved learning opportunities.
• Quarterly incentive opportunities for eligible employees based on organizational, team, and performance goals.
• Career development and advancement opportunities.
• Employee picnics, appreciation events, monthly theme days, celebrations, and team events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED