Front Desk Representative

Behavior Network•McKinney, TX

6d•Onsite

About The Position

The Front Desk Representative serves as the first point of contact for clients, families, visitors, and staff at Behavior Network. The role provides consistent front desk coverage, exceptional customer service, client communications and scheduling, and day-to-day office administration. The position also supports employee engagement and a welcoming, efficient, and client-focused clinic environment. The representative handles reception and client services, including greeting visitors, managing calls and inquiries, scheduling appointments, maintaining attendance records, verifying client information and documentation, and supporting check-in, check-out, and new-client intake. Administrative duties include maintaining electronic health records and files, processing documents and correspondence, assisting with billing and insurance processes, preparing reports, and coordinating office resources and supplies. The position also contributes to employee engagement activities, onboarding, recognition programs, staff communications, and clinic events. The representative is expected to protect confidential information, follow HIPAA and other applicable requirements, and raise concerns to appropriate leadership. The work takes place in a fast-paced ABA and behavioral health clinic with frequent interaction with clients, families, clinical staff, and healthcare providers.

Requirements

High school diploma or GED.
Minimum of 1–2 years of administrative, front desk, healthcare, or customer service experience.
Experience handling confidential information and maintaining accurate records.
Strong computer skills, including Microsoft Office Suite and electronic record systems.
Excellent verbal and written communication skills.
Exceptional customer service and interpersonal skills.
Strong organizational and multitasking abilities, with accuracy and attention to detail in a fast-paced environment.
Ability to handle sensitive information professionally.
Strong problem-solving and communication skills.
Ability to work independently and collaborate effectively with clinical and administrative teams.
Compassionate, family-centered approach to client interactions.
Ability to build positive relationships with employees, clients, and families and support teamwork and employee morale.
Ability to sit, stand, and walk for extended periods; frequently use computers, phones, and office equipment; occasionally lift and carry up to 25 pounds; and navigate clinic facilities as needed.

Nice To Haves

Associate degree in Healthcare Administration, Business Administration, or a related field.
Experience in ABA, behavioral health, pediatric healthcare, or medical office settings.
Familiarity with EHR systems, insurance verification, and healthcare scheduling software.
Knowledge of HIPAA and healthcare compliance requirements.
Experience supporting office operations, reception coverage, or administrative workflows.

Responsibilities

Greet and assist clients, families, visitors, and vendors in a professional and welcoming manner.
Answer and direct incoming phone calls, emails, and inquiries.
Schedule, confirm, and reschedule client appointments.
Maintain attendance records and communicate schedule changes to clinical staff.
Verify client demographics, insurance information, and required documentation.
Manage client check-in and check-out procedures and assist with intake paperwork and new-client onboarding.
Maintain a clean, organized, and professional reception area and provide dependable front desk coverage.
Maintain electronic health records and client files accurately and confidentially.
Process incoming and outgoing documents, faxes, and correspondence.
Support billing, insurance verification, and authorization processes as assigned.
Prepare reports, spreadsheets, and administrative documentation.
Assist with office supply inventory and ordering; organize forms, files, mail, and shared administrative resources.
Support clinic operations and special projects, including meeting preparation, printing, scanning, and routine office coordination.
Assist with planning and coordinating employee recognition programs, celebrations, staff appreciation events, and morale activities.
Help welcome new employees and contribute to a positive onboarding experience.
Maintain employee communication boards, announcements, and engagement materials.
Collaborate with leadership to gather employee feedback and support engagement initiatives.
Participate in clinic events, community outreach activities, staff meetings, and required training as requested.
Maintain compliance with HIPAA, clinic policies, and applicable state and federal regulations.
Escalate front desk, client service, and administrative concerns to appropriate leadership.