Front Desk Representative
About The Position
Fit Club Physical Therapy & Sports Performance is seeking an experienced, organized, and personable Front Desk & Patient Care Coordinator to support its New York City clinic. The coordinator is a key part of the patient experience and helps keep clinic operations running smoothly. The role involves communicating with patients, coordinating appointments and care, handling front desk and administrative tasks, and working closely with therapists, office managers, and fellow coordinators. The ideal candidate takes ownership, communicates confidently, stays organized in a busy team-oriented environment, and enjoys helping people.
Requirements
- At least 1 year of prior front desk, receptionist, patient coordination, or similar customer-facing administrative experience.
- Strong phone etiquette and the ability to communicate professionally and confidently.
- Excellent written communication skills, including clear, professional emails and text messages.
- Strong organizational skills, attention to detail, and the ability to manage multiple tasks.
- Dependability, punctuality, and commitment to being part of a team.
- Comfort using computers, email, scheduling software, and online systems.
- Ability to work independently, solve problems, and follow through on assigned responsibilities.
- Friendly, positive attitude and genuine interest in helping others.
Nice To Haves
- Previous experience in a physical therapy, medical, dental, chiropractic, or wellness office.
- Familiarity with insurance verification, patient scheduling, and medical terminology.
- Experience with Jane App or another electronic medical record system.
- Previous experience managing a high volume of inbound calls, emails, and appointment requests.
- Living locally or having a reliable, manageable commute to the clinic.
Responsibilities
- Answer incoming phone calls, emails, and patient messages professionally and promptly.
- Make outbound calls and send follow-up emails to help schedule appointments and coordinate care.
- Welcome patients warmly and create a positive first impression.
- Answer patient questions about scheduling, services, insurance benefits, and payments.
- Follow up with prospective and existing patients to ensure they receive support.
- Manage patient scheduling, appointment confirmations, cancellations, and rescheduling.
- Maintain an organized front desk and help the clinic operate efficiently.
- Complete new-patient intake and paperwork, and update patient records accurately.
- Verify insurance benefits and clearly communicate financial responsibilities.
- Process payments and maintain accurate patient records.
- Monitor administrative tasks and follow through on outstanding items.
- Communicate proactively with therapists, office managers, and fellow coordinators.
- Keep the team informed about scheduling changes, patient needs, and outstanding issues.
- Participate in team meetings and contribute ideas to improve the patient experience.
- Support clinic goals related to patient scheduling, retention, and follow-up.
- Take ownership of responsibilities and help teammates when needed.
Benefits
- Bonus based on performance
- Competitive salary
- Training & development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
