Front Desk Representative

iCare Health Solutions•Hollywood, FL

5d•$15 - $17

About The Position

The Front Desk Representative provides customer service and serves as the first point of contact for patients and guests. The role handles administrative and customer service tasks that support smooth front office operations, including responding to inquiries, directing calls, and maintaining an organized workspace. Depending on the assigned function, responsibilities include patient check-in and check-out, insurance verification, scheduling, collecting payments, maintaining accurate patient information in the electronic medical record (EMR), and coordinating with patients, insurance companies, primary care physicians, and referral providers. The representative may also cross-train to cover other front desk positions as needed.

Requirements

One to two years of customer service experience.
Ability to handle multiple tasks simultaneously in a fast-paced environment.
Ability to handle and diffuse patient complaints and disagreements.
Exceptional communication and interpersonal skills.
Experience navigating Electronic Medical Records and Outlook.
For remote or hybrid roles, ability to maintain a high level of engagement in virtual environments, including camera presence during meetings.

Nice To Haves

Bilingual in English and Spanish.

Responsibilities

Greet and check in patients and other visitors arriving for appointments.
Verify medical insurance benefits online or by contacting insurance companies or primary care physician offices.
Coordinate with patients about insurance benefits and medical provider programs.
Collect co-payments and balances upfront, including pending co-payments and payments from self-pay patients.
Confirm and obtain required referrals or authorizations before visits.
Obtain, verify, and enter patient and provider information in the EMR, ensuring accuracy.
Scan paperwork and supporting documents into the EMR or patient chart.
Complete end-of-day closing duties.
Answer phone calls promptly and courteously, handle requests and inquiries, or route calls appropriately.
Complete patient check-out procedures.
Schedule follow-up appointments according to scheduling and forcing power protocols.
Post charges and keep capitation postings up to date.
Fax visit notes to primary care or referral physicians.
Verify insurance coverage at least one day in advance.
Request and obtain authorizations and referrals.
Scan verified documents to PDF and upload them to assigned locations.
Assist with overflow incoming calls.
Communicate with patients about copayments, deductibles, and other fees.
Cancel or reschedule appointments when insurance has terminated.
Verify and correct primary care physician and Marketing Plan fields as needed.
Cross-train to cover other Front Desk positions as needed.
Maintain camera presence during meetings and demonstrate engagement in virtual environments when working remotely or in a hybrid arrangement.