Front Desk Representative
About The Position
Optima Medical is an Arizona-based medical group with 34 locations and more than 150 medical providers, serving over 200,000 patients. Its mission is to improve quality of life in Arizona and Nevada through personalized healthcare focused on preventing leading causes of death. Services include cardiovascular care, behavioral health, allergy testing and immunotherapy, in-house lab testing, imaging, chronic disease management, and other specialty health services. Optima Medical is seeking a Front Desk Representative to support patient check-in, scheduling, communications, and records. The role verifies insurance coverage, collects past-due balances and copayments, answers phones and relays messages, confirms and schedules appointments, and inputs or updates patient information, including insurance details.
Requirements
- At least 1 year of customer service experience (required).
- Experience with EMR.
- Excellent written and verbal communication skills.
- Detail-oriented.
- Positive attitude and welcoming approach to teamwork.
- Ability to multitask efficiently.
- High school diploma or GED equivalent.
Nice To Haves
- At least 1 year of medical front office experience (preferred).
Responsibilities
- Verify insurance coverage.
- Collect past-due balances and copayments during patient check-in.
- Answer phones and relay messages.
- Confirm patient appointments.
- Schedule initial and follow-up appointments.
- Input and update patient information, including insurance information.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- 401(k)
- Paid holidays
- Substantial growth opportunities
- Leadership and mentoring
- Resources to further career
- Fun work environment with lunches, events, and holiday parties
- Supportive and positive work environment
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
