Front Desk Representative

Lifepoint Health • Johnstown, PA

2d

About The Position

The Front Desk Representative supports the Family Medicine Residency Program at Memorial Medical Center - Family Medicine. The role provides superior customer service to patients and staff and handles patient registration, check-in and check-out, scheduling, communications, payments, and front-office upkeep. The schedule consists of varied daylight hours, Monday through Friday.

Requirements

• High school diploma or equivalent.
• Critical thinking skills and decisive judgment, with the ability to work with minimal supervision, handle a stressful environment, and take appropriate action.
• Ability to read, write, and perform basic mathematical functions.
• Excellent interpersonal skills to interact effectively and courteously with patients, families, and staff.
• Technology proficiency, including familiarity with Microsoft Office Suite and the ability to use practice management, EMR, and Clockwise software accurately and efficiently.
• Strong organizational skills and attention to detail, with the ability to work under pressure and complete daily tasks and data entry efficiently and accurately.
• Professional appearance and manner.

Nice To Haves

• Knowledge of insurance and medical terms and policies.

Responsibilities

• Register patients and promptly and accurately enter required demographic, billing, and clinical information into the registration system.
• Greet patients and manage check-in and check-out, including using the Clockwise system, entering demographics, scanning patient information into the EMR, and logging patients into the system.
• Verify and update patient demographic and insurance information.
• Schedule patient appointments, distribute daily mail, and answer phones and inquiries.
• Forward messages from patients, pharmacies, and other providers to clinical staff according to company protocol.
• Collect patient payments and maintain accurate cash-drawer accounting during each shift.
• Call patients to follow up on their MAUC visit as needed.
• Maintain the cleanliness and functionality of the office, especially the lobby and registration area.
• Perform other duties as required.

Benefits

• Multiple levels of medical, dental, and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, and hospital indemnity insurance.
• Short- and long-term disability coverage.
• Paid family leave and paid time off.
• Higher education and certification tuition assistance.
• Loan assistance.
• 401(k) retirement package with company match.
• Wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED