Front Desk Representative

Optima Medical • Gilbert, AZ

7d

About The Position

Optima Medical is seeking a Front Desk Representative to support its medical group, which operates 34 locations and has more than 150 medical providers serving over 200,000 patients. The organization provides personalized healthcare across Arizona and Nevada, with services spanning primary care, cardiovascular health, behavioral health, allergy testing and immunotherapy, in-house lab testing, imaging, chronic disease management, and other specialties.

The Front Desk Representative handles patient check-in and front-office duties, including verifying insurance, collecting balances and copayments, managing calls and messages, confirming and scheduling appointments, and maintaining patient information. The role calls for customer service experience, familiarity with EMR systems, strong communication and organizational skills, and a positive, team-oriented approach.

Requirements

• At least 1 year of customer service experience (required).
• Experience with EMR.
• Excellent written and verbal communication skills.
• Detail-oriented.
• Positive attitude and welcomes teamwork.
• Ability to multitask efficiently.
• High school diploma or GED equivalent.

Nice To Haves

• At least 1 year of medical front-office experience (preferred).

Responsibilities

• Verify insurance coverage.
• Collect past-due balances and copayments during patient check-in.
• Answer phones and relay messages.
• Confirm patient appointments.
• Schedule initial and follow-up appointments.
• Input and update patient information, including insurance details.

Benefits

• Substantial growth opportunities.
• Leadership and mentoring.
• Resources to further career.
• Fun work environment with lunches, events, and holiday parties.
• Medical, vision, and dental benefits.
• 401(k).
• Paid holidays.
• Supportive and positive work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED