Front Desk Representative
About The Position
Vitalant is seeking a customer-focused Front Desk/Donor Relations Specialist to support its life-saving mission at a local donation center. The role involves greeting donors, providing education about blood and blood-product donation procedures, helping ensure donor comfort, answering pre-donation questions, and scheduling future donations. The position follows this schedule: Sunday, 6:30 a.m.–4:00 p.m.; Monday and Tuesday, 11:30 a.m.–7:30 p.m.; Wednesday and Thursday off; Friday and Saturday, 6:30 a.m.–2:00 p.m. Salary is $18.37–$19.88, commensurate with experience, qualifications, skills, and geographic location. The work location is 1757 W Fullerton Avenue, Chicago, IL 60614.
Requirements
- High school diploma or GED.
- One year of customer service experience.
Responsibilities
- Assist donor services staff by addressing donor questions and monitoring donor wait times.
- Retain current donors by scheduling their next donation appointment.
- Educate donors on additional collection techniques to optimize donation opportunities.
- Administer customer service and marketing surveys to donors.
- Review and enhance frequent-donor programs and collection technologies, including automated technologies, to optimize donation opportunities.
- Greet donors and help ensure their comfort.
- Address pre-donation questions and provide education about blood and blood-product donation procedures.
Benefits
- Medical, dental, and vision insurance.
- 401(k) with a 5% company match.
- Tuition assistance up to $5,000 per year.
- Free basic life and AD&D insurance.
- Free short- and long-term disability insurance.
- Paid time off.
- Employee Resource Groups.
- Recognition and perks.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
