Front Desk Representative

Lifepoint Health • Las Cruces, NM

3d

About The Position

Memorial Medical Center is seeking a Front Desk Representative to support patient registration and front-desk operations. The role ensures that demographic, billing, and clinical information is collected and entered accurately and promptly. The representative greets patients, manages check-in and check-out, handles patient inquiries and payments, and helps maintain an orderly registration area. The position requires courteous communication, accuracy, organization, and the ability to work effectively in a stressful environment with minimal supervision.

Requirements

• High school diploma or equivalent.
• Critical thinking skills, decisive judgment, and the ability to work with minimal supervision.
• Ability to work in a stressful environment and take appropriate action.
• Ability to read, write, and perform basic mathematical functions.
• Excellent interpersonal skills to handle interactions with patients, families, and staff effectively and courteously.
• Familiarity with Microsoft Office Suite and ability to use practice management, EMR, and Clockwise software accurately and efficiently.
• Organized, detail-oriented, and able to work well under pressure.
• Ability to complete daily tasks and data entry efficiently and accurately.
• Professional appearance and manner.

Nice To Haves

• Knowledge of insurance and medical terms and policies.

Responsibilities

• Greet patients and handle check-in and check-out, including use of the Clockwise system.
• Enter demographic information, scan patient information into the EMR, and properly log patients into the system.
• Verify and update patient demographic and insurance information as needed.
• Collect patient payments.
• Answer and respond to inquiries and forward messages from patients, pharmacies, and other providers to clinical staff according to company protocol.
• Maintain an accurate accounting of the cash drawer during the shift.
• Call patients to follow up on their visit to MAUC as needed.
• Maintain the cleanliness and functionality of the office, particularly the lobby and registration area.
• Perform other duties as required.

Benefits

• Multiple levels of medical, dental, and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, and hospital indemnity insurance.
• Short- and long-term disability coverage.
• Paid family leave and paid time off.
• Higher education and certification tuition assistance.
• Loan assistance.
• 401(k) retirement package with company match.
• Wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED