Front Desk Representative

Optima Medical • Tempe, AZ

3d

About The Position

Optima Medical is seeking a Front Desk Representative to join its Arizona-based medical group. The organization has 34 locations and more than 150 medical providers, serving over 200,000 patients. Its mission is to improve quality of life in Arizona and Nevada through personalized healthcare, with a focus on prevention. Services include cardiovascular care, behavioral health, allergy testing and immunotherapy, in-house lab testing, imaging, chronic disease management, and other specialty health services.

The Front Desk Representative supports patient check-in and scheduling, handles phone communications, verifies insurance, collects payments, and maintains patient information.

Requirements

• At least 1 year of customer service experience.
• Experience with electronic medical records (EMR).
• Excellent written and verbal communication skills.
• Detail-oriented.
• Positive attitude and willingness to work as part of a team.
• Ability to multitask efficiently.
• High school diploma or GED equivalent.

Nice To Haves

• At least 1 year of medical front office experience.

Responsibilities

• Verify insurance coverage.
• Collect past-due balances and copayments at patient check-in.
• Answer phones and relay messages.
• Confirm patient appointments.
• Schedule initial and follow-up appointments.
• Input and update patient information, including insurance details.

Benefits

• Medical, vision, and dental benefits.
• 401(k).
• Paid holidays.
• Growth opportunities.
• Leadership and mentoring.
• Resources to further career development.
• Lunches, events, and holiday parties.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED