Front Desk Representative

iCare Health Solutions Enterprise•Hollywood, FL

About The Position

Responsible for providing excellent customer service and acting as the first point of contact for patients and guests. The role handles administrative and customer service tasks to support smooth front office operations, including responding to inquiries, directing calls, and maintaining a tidy, organized workspace. The position performs patient check-in and check-out tasks and insurance verification, and cross-trains to cover other Front Desk positions as needed.

Requirements

One to two years of customer service experience.
Ability to handle multiple tasks simultaneously in a fast-paced environment.
Ability to handle and defuse patient complaints and disagreements.
Exceptional communication and interpersonal skills.
Experience navigating Electronic Medical Records and Outlook.

Nice To Haves

Bilingual in English and Spanish.

Responsibilities

Greet and check in patients and other visitors arriving for appointments.
Verify medical insurance benefits online or contact insurance companies or primary care physician offices to obtain benefit information.
Coordinate with patients regarding their insurance benefits and medical provider program.
Collect co-payments and balances upfront.
Confirm and obtain referrals and authorizations required by insurance before visits.
Obtain, verify, and enter patient and provider information into the EMR, ensuring accuracy.
Scan paperwork and supporting documentation into the EMR or patient chart.
Complete end-of-day closing duties.
Answer phones promptly and courteously, handle requests and inquiries, or route calls as appropriate.
Complete check-out procedures at the end of patient visits.
Make follow-up appointments using scheduling and forcing power protocols.
Post charges and keep capitation postings up to date.
Fax visit notes to primary care or referral physicians.
Collect co-payments from self-pay patients and any pending co-payments.
Verify insurance coverage at least one day in advance.
Request and obtain authorizations and referrals.
Scan verified documents to PDF and upload them to assigned locations.
Assist with overflow incoming calls.
Communicate with patients about copays, deductibles, and other fees.
Cancel or reschedule appointments for terminated insurance coverage.
Verify and correct PCP and Marketing Plan fields as needed.
Cross-train to cover other Front Desk positions as needed.