Front Desk Representative
About The Position
Via Care Community Health Center is seeking a friendly, organized Front Desk Representative to serve as the first point of contact for patients and visitors and provide customer service and administrative support in a fast-paced medical office. This entry-level role supports front-office operations and the delivery of quality patient care. The position is full-time, Monday through Friday, at the Legal Address in Los Angeles, California. The posted hourly pay range is $24.00–$26.01+, with the rate depending on experience. The role includes greeting and assisting patients in person and by phone, scheduling appointments, maintaining patient documentation and records, supporting registration and check-in, and coordinating communication between patients and healthcare providers. The representative also helps maintain the reception area, patient accounts, office supplies, and equipment, and must protect confidential patient information and follow Via Care’s care standards, policies, and procedures. This position is performed in a normal office environment. Occasional overtime may be required, or hours may be shortened based on business needs. The employee is regularly required to sit and lift or move up to 10 pounds, and occasionally to use their hands, talk or hear, and lift or move up to 25 pounds. Close vision is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
- High school diploma or equivalent.
- Strong communication and interpersonal skills and a positive, professional demeanor.
- Excellent organizational abilities and attention to detail; ability to multitask, prioritize, and be flexible in a fast-paced environment.
- Computer proficiency and familiarity with electronic health record (EHR) systems.
- Ability to work effectively as part of a team and support team members.
- Compassionate and empathetic attitude toward patients and their families.
- Willingness to learn and adapt to new tasks and responsibilities.
- Commitment to maintaining patient confidentiality and privacy.
- Knowledge of standard office equipment, including copier, fax, multi-line telephone, and printers.
- Excellent driving record and automobile insurance coverage.
- Subject to a criminal background check before employment.
- TB clearance, renewed annually.
- Compliance with mandated vaccinations and boosters as a condition of employment.
Nice To Haves
- Previous experience in a customer service or administrative role.
- Experience with medical front-office procedures and knowledge of medical terminology.
Responsibilities
- Greet patients and visitors courteously and professionally, in person or by telephone, and direct them to appropriate areas or refer their inquiries.
- Answer calls and respond to inquiries from patients, physicians, and staff.
- Schedule patient appointments accurately and efficiently, including follow-up appointments, and help optimize provider time and treatment room utilization.
- Verify patient demographics, insurance information, and referral authorizations; update records and maintain patient accounts with personal and financial information.
- Collect co-payments, deductibles, and outstanding balances, and process payments securely.
- Assist with patient registration and check-in and ensure required forms are completed and signed.
- Coordinate communication between patients and healthcare providers, including relaying messages and notifying providers of patient arrivals or service delays.
- Maintain, file, and retrieve patient records and treatment information.
- Maintain the cleanliness and organization of the front desk, waiting room, and reception area; help patients by answering questions and anticipating anxieties.
- Maintain business office inventory and equipment, including checking stock, ordering supplies, verifying deliveries, and scheduling equipment service or repairs.
- Respond to emergencies and assist patients in distress.
- Protect patients’ rights by maintaining the confidentiality of personal and financial information.
- Follow policies and procedures, report needed changes, and contribute to the team by supporting related work.
- Obtain medical authorizations and referrals for procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
