Front Desk Representative

Lifepoint Health • Johnstown, PA

7d

About The Position

Conemaugh Memorial Medical Center, part of Lifepoint Health, is seeking a Front Desk Representative to support its collaborative, mission-driven Neurosurgery team. The role provides customer service to patients and staff and helps ensure registration information is collected and entered accurately and promptly. Duties include patient check-in and check-out, data entry and scanning in the EMR, insurance verification, payment collection, handling inquiries and messages, maintaining the cash drawer, following up with patients as needed, and keeping the office and registration area clean and functional.

The successful candidate will be organized, detail-oriented, professional, comfortable working under pressure, and able to exercise sound judgment with minimal supervision. A high school diploma or equivalent is required, though at least three years of directly related experience may substitute. Authorization to work in the United States without employer sponsorship is required.

Requirements

• High school diploma or equivalent; at least three years of directly related experience may be substituted for the education requirement.
• Critical-thinking skills, decisive judgment, and the ability to work with minimal supervision.
• Ability to work in a stressful environment and take appropriate action.
• Ability to read, write, and perform basic mathematical functions.
• Excellent interpersonal skills for courteous and effective interactions with patients, families, and staff.
• Familiarity with Microsoft Office Suite and ability to use practice management, EMR, and Clockwise software accurately and efficiently.
• Organization, attention to detail, and ability to work well under pressure.
• Efficient and accurate completion of daily tasks and data entry.
• Professional appearance and manner.
• Authorization to work in the United States without employer sponsorship.

Nice To Haves

• Knowledge of insurance and medical terms and policies.

Responsibilities

• Provide superior customer service to patients and staff.
• Obtain and accurately and promptly enter demographic, billing, and clinical information in the registration system.
• Greet patients and complete check-in and check-out, including use of the Clockwise system.
• Enter demographic information, scan patient information into the EMR, and properly log patients into the system.
• Verify and update patient demographic and insurance information as needed.
• Collect patient payments.
• Answer inquiries and forward messages from patients, pharmacies, and other providers to clinical staff according to company protocol.
• Maintain an accurate accounting of the cash drawer during the shift.
• Call patients to follow up on their visit as needed.
• Maintain the cleanliness and functionality of the office, especially the lobby and registration area.
• Perform other duties as required.

Benefits

• Multiple levels of medical, dental, and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, and hospital indemnity insurance.
• Short- and long-term disability coverage.
• Paid family leave and paid time off.
• Higher education and certification tuition assistance.
• Loan assistance.
• 401(k) retirement package with company match.
• Mental, physical, and financial wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED