Resident Services (Front Desk Concierge) PRN

Experience Senior Living•Fort Collins, CO

3d•$21 - $21

About The Position

Experience Senior Living is preparing to open The Gallery at Fort Collins in March 2026 and is identifying team members to support the community’s opening and ongoing operations. The Resident Services (Front Desk Concierge) role serves as a welcoming point of contact for residents, families, guests, vendors, and staff, providing attentive service and helping address requests and concerns. The position coordinates resident and guest services, transportation and dining reservations, community event lists, incoming mail and packages, and front-desk security procedures. It also helps maintain a safe, clean, and organized reception area. The role is PRN, may include driving responsibilities, and requires availability for varied schedules, including weekends, evenings, and holidays.

Requirements

Ability to use independent judgment and discretion to make decisions in the customer’s best interest.
Ability to communicate verbally, in writing, and through pictures when necessary.
Confidence and patience in all interactions.
Ability to manage time efficiently.
Ability to operate standard office equipment.
Ability to use technology effectively and efficiently, including computers, iPad/tablet, Word programming, internet access, and email.
If driving is required, a valid driver’s license and an acceptable driving record under the company’s Motor Vehicle Policy.
Ability to think creatively and independently, develop solutions, and solve problems using sound judgment and reason.
Ability to identify, obtain, and allocate resources needed to achieve applicable goals.
Ability to handle routine operations consistently with existing solutions to problems.
Ability to work collaboratively in a team and support the company’s culture and goals.
Punctuality and a neat, clean, professional appearance.
Availability for varied schedules, including weekends, evenings, and holidays.

Nice To Haves

Experience as a concierge or in a customer service role.
One to two years of experience working with seniors.

Responsibilities

Serve as a point of contact for the needs, requests, and complaints of residents, families, guests, vendors, and staff.
Understand customers’ needs and provide positive, personalized service and solutions.
Answer calls within three rings, determine their nature, relay information or route calls appropriately, and take and promptly deliver detailed messages.
Coordinate services for residents and families, such as dry cleaning, grocery and drug store delivery, dinner reservations, beauty services, tickets, transportation, and errands; follow up to confirm satisfaction.
Contact new residents and families during their first week to introduce concierge services and welcome them to the community.
Answer questions and direct people to appropriate nearby community resources.
Coordinate the community transportation schedule, monitor sign-ups for conflicts, and provide written confirmations.
Liaise with the culinary department on guest meal reservations and provide written confirmations.
Make reminder calls to residents who are not in the dining room and maintain RSVP lists for community, family, and special-meal events.
Maintain community security procedures, including monitoring resident and guest sign-in and sign-out logs.
Keep the reception, lobby, and welcome area safe, clean, and organized in accordance with procedures, rules, and regulations.
Receive, sort, and deliver incoming mail as appropriate.
Receive and log packages delivered to the community.
Perform other duties as assigned.