Front Desk Concierge

The Aspenwood Company•McKinney, TX

About The Position

The Front Desk Concierge welcomes residents, families, prospective residents, guests, and employees, helping create a warm and professional first impression at Village on the Park Stonebridge, an assisted living community with memory care. The role provides courteous assistance and information, monitors public traffic, supports sales and marketing inquiries, and helps maintain clean and orderly common areas. It also involves telephone and paging operations, tracking residents and guests, responding to emergency calls and alarms, and contributing to community safety and emergency response.

Requirements

High school diploma or GED.
Valid Texas Driver’s License.
Excellent communication and customer service skills.
Strong problem-solving skills, good judgment, and attention to detail.
PC proficiency, including Microsoft Office, Word, and some Excel.
Understanding of HIPAA requirements.
Ability to work for long periods, in various environments, lift up to 40 pounds, and occasionally climb stairs, lifts, or ladders.

Nice To Haves

Prior customer service, front desk, and telephone experience.

Responsibilities

Greet residents, families, prospective residents, guests, and employees courteously and warmly.
Monitor incoming public traffic and assist with inquiries.
Maintain the cleanliness and orderliness of common areas and public spaces.
Respond promptly and courteously to requests from residents, families, vendors, and visitors.
Support the sales and marketing team by managing inquiries effectively.
Follow schedules and instructions, and assist with guest and employee meal ticket sales and other service requests.
Operate the paging and telephone system; answer calls, determine their nature, and route them appropriately.
Assist with maintenance orders on paper or through an electronic system.
Monitor emergency calls, doors, and fire alarms, and respond according to established policies and procedures.
Assist with scheduling job applicant interviews for department heads.
Track incoming and outgoing residents and guests, and perform daily resident check-ins according to policy.
Participate as an active member of the community’s emergency response team.
Maintain a professional appearance and good personal hygiene in accordance with company policies.
Detect and help prevent suspicious behavior, vandalism, theft, and other criminal activities through surveillance and response.
Assist with special projects or tasks as assigned.