Front Desk Concierge

The Aspenwood Company • Denton, TX

1d

About The Position

The Front Desk Concierge welcomes residents, families, prospective residents, guests, and employees, supports day-to-day community operations, and helps maintain a safe, pleasant environment at Village on the Park Denton, an assisted living community with memory care. The role handles inquiries and calls, assists residents and visitors, supports sales and marketing, and monitors activity and emergency systems according to established policies and procedures. The position is PRN, with availability required for weekends and holidays.

Requirements

• High school diploma or GED.
• Valid Texas Driver’s License.
• Excellent communication and customer service skills.
• Strong problem-solving skills, good judgment, and attention to detail.
• Proficiency with PC skills, including Microsoft Office, Word, and some Excel.
• Understanding of HIPAA requirements.
• Ability to stand for long periods, work in various environments, lift up to 40 pounds, and occasionally climb stairs, lifts, or ladders.

Nice To Haves

• Prior customer service, front desk, and telephone experience preferred.

Responsibilities

• Greet residents, families, prospective residents, guests, and employees courteously and warmly.
• Monitor incoming public traffic and assist with inquiries.
• Maintain the cleanliness and orderliness of common areas and public spaces.
• Respond promptly and courteously to needs of residents, families, vendors, and visitors.
• Support the sales and marketing team by managing inquiries effectively.
• Follow schedules and instructions, and assist with guest and employee meal ticket sales and other service requests.
• Operate the paging and telephone system, answer calls, determine their nature, and route them appropriately.
• Assist with maintenance orders on paper or through an electronic system.
• Monitor emergency calls, doors, and fire alarms, responding according to established policies and procedures.
• Assist with scheduling job applicant interviews for department heads.
• Track incoming and outgoing residents and guests, and perform daily resident check-ins according to policy.
• Participate as an active member of the community’s emergency response team.
• Maintain a professional appearance and good personal hygiene in accordance with company policies.
• Detect and help prevent suspicious behavior, vandalism, theft, and other criminal activities through surveillance and response.
• Assist with special projects or tasks as assigned.

What This Job Offers

• Education Level: High school or GED