Front Desk Concierge

The Aspenwood Company•Austin, TX

About The Position

The Front Desk Concierge welcomes residents, families, prospective residents, guests, employees, vendors, and visitors and helps create a safe, pleasant environment at The Village at The Triangle, an independent living and assisted living community with memory care. The role monitors incoming public traffic, responds to inquiries and service needs, supports sales and marketing inquiries, and helps maintain orderly public spaces. The position also handles telephone and paging operations, assists with maintenance orders and administrative tasks, monitors emergency calls and alarms, tracks resident and guest arrivals and departures, and participates in the community’s emergency response team. The role requires a professional appearance and the ability to work in various environments and perform physical tasks. Pay is $18.50 per hour. Part-time PRN availability is offered, and availability to work weekends and holidays is required.

Requirements

High school diploma or GED.
Valid Texas Driver’s License.
Excellent communication and customer service skills.
Strong problem-solving skills, good judgment, and attention to detail.
Proficiency in PC skills, including Microsoft Office, Word, and some Excel.
Understanding of HIPAA requirements.
Ability to work weekends and holidays.
Ability to stand for long periods, work in various environments, lift up to 40 pounds, and occasionally climb stairs, lifts, or ladders.

Nice To Haves

Prior customer service, front desk, and telephone experience.

Responsibilities

Greet residents, families, prospective residents, guests, and employees in a courteous, polite, and warm manner.
Monitor incoming public traffic and assist with inquiries.
Maintain the cleanliness and orderliness of common areas and public spaces.
Respond promptly and courteously to the needs of residents, families, vendors, and visitors.
Support the sales and marketing team by effectively managing inquiries.
Follow schedules and instructions and assist with guest and employee meal ticket sales and other service requests.
Operate the paging and telephone system, answer calls, determine their nature, and route them appropriately.
Assist with maintenance orders on paper or through an electronic system.
Monitor emergency calls, doors, and fire alarms and respond according to established policies and procedures.
Assist with scheduling job applicant interviews for department heads.
Track incoming and outgoing residents and guests and perform daily resident check-ins according to policy.
Participate as an active member of the community’s emergency response team.
Maintain a professional appearance and good personal hygiene in accordance with company policies.
Assist with special projects or tasks as assigned.
Detect and help prevent suspicious behavior, vandalism, theft, and other criminal activities through surveillance and response.