Front Desk Concierge

The Aspenwood Company - Village On the Park Stonebridge Ranch•McKinney, TX

4h•Onsite

About The Position

The Front Desk Concierge welcomes residents, families, prospective residents, guests, employees, vendors, and visitors at Village on the Park Stonebridge, an assisted living community with memory care. The role supports a warm and safe community environment by managing inquiries and incoming traffic, providing courteous assistance, handling telephone and paging communications, and responding to alarms and emergency calls according to established procedures. The concierge also assists with sales and marketing inquiries, meal ticket sales, maintenance requests, interview scheduling, resident check-ins, and other community tasks. This is a part-time weekend position with a stated schedule of 11:00 a.m. to 7:00 a.m. Weekend and holiday availability is required. The role involves extended periods of standing, working in varied environments, lifting up to 40 pounds, and occasionally climbing stairs, lifts, or ladders.

Requirements

High school diploma or GED.
Valid Texas Driver’s License.
Excellent communication and customer service skills.
Strong problem-solving skills, good judgment, and attention to detail.
Proficiency with PC skills, including Microsoft Office, Word, and some Excel.
Understanding of HIPAA requirements.

Nice To Haves

Prior customer service, front desk, and telephone experience.

Responsibilities

Greet residents, families, prospective residents, guests, and employees in a courteous, polite, and warm manner.
Monitor incoming public traffic and assist with inquiries.
Maintain the cleanliness and orderliness of common areas and public spaces.
Respond promptly and courteously to the needs of residents, families, vendors, and visitors.
Support the sales and marketing team by managing inquiries effectively.
Follow schedules and instructions and assist with guest and employee meal ticket sales and other service requests.
Operate the paging and telephone system, answer calls, determine their nature, and route them appropriately.
Assist with maintenance orders on paper or through an electronic system.
Monitor emergency calls, doors, and fire alarms, responding according to established policies and procedures.
Assist with scheduling job applicant interviews for department heads.
Track incoming and outgoing residents and guests and perform daily resident check-ins according to policy.
Participate as an active member of the community’s emergency response team.
Maintain a professional appearance and good personal hygiene in accordance with company policies.
Assist with special projects or tasks as assigned.
Detect and prevent suspicious behavior, vandalism, theft, and other criminal activity through surveillance and response.