Front Desk Concierge

The Aspenwood Company - The Village at the Triangle•Austin, TX

10d

About The Position

The Front Desk Concierge provides a welcoming, safe, and pleasant environment for residents, families, guests, prospective residents, vendors, and employees at The Village at The Triangle, an independent living and assisted living community with memory care. The role includes front desk and telephone operations, assisting with inquiries and service requests, monitoring public traffic and security concerns, and supporting community operations and emergency response.

Requirements

High school diploma or GED.
Valid Texas Driver’s License.
Excellent communication and customer service skills.
Strong problem-solving skills, good judgment, and attention to detail.
Proficiency in PC skills, including Microsoft Office, Word, and some Excel.
Understanding of HIPAA requirements.

Nice To Haves

Prior customer service, front desk, and telephone experience.

Responsibilities

Greet residents, families, prospective residents, guests, and employees in a courteous, polite, and warm manner.
Monitor incoming public traffic and assist with inquiries.
Maintain cleanliness and orderliness in common areas and public spaces.
Respond promptly and courteously to the needs of residents, families, vendors, and visitors.
Support the sales and marketing team by managing inquiries effectively.
Follow schedules and instructions, assist with guest and employee meal ticket sales, and handle other service requests.
Operate the paging and telephone system, answer calls, determine their nature, and route them appropriately.
Assist with maintenance orders, on paper or through an electronic system.
Monitor emergency calls, doors, and fire alarms, and respond according to established policies and procedures.
Assist with scheduling job applicant interviews for department heads.
Track incoming and outgoing residents and guests, and perform daily resident check-ins according to policy.
Participate as an active member of the community’s emergency response team.
Maintain a professional appearance and good personal hygiene in accordance with company policies.
Assist with special projects or tasks as assigned.
Detect and help prevent suspicious behavior, vandalism, theft, and other criminal activities through surveillance and response.