Front Desk Concierge

Molen Orthodontics • Sumner, WA

4d • Onsite

About The Position

The Front Desk Concierge serves as a patient liaison for the Orthodontic Clinic and Treatment Coordinators, helping create a welcoming, high-quality patient experience. The role functions as an extension of a traditional medical front desk and focuses on adding value to patients’ visits in a fast-paced environment. The position works across the Sumner, Auburn, and Enumclaw offices; availability to work at multiple offices is required. The job is full-time, on-site, and pays $19–$20 per hour.

Requirements

• High school diploma or GED.
• At least 2 years of experience working at a front desk or in another customer-facing position.
• Desire to work with people.
• Positive attitude and excellent communication skills.
• Professionalism and enthusiasm for creating a superior patient experience.
• Meticulous, self-disciplined, and self-motivated approach to work.
• Ability to seek opportunities to add value and grow.
• Ability to adapt and manage multiple patients while remaining calm.
• Ability to stand for long periods.
• Ability to multitask and work as a self-starter.
• Availability to work across the Sumner, Auburn, and Enumclaw offices.

Responsibilities

• Enhance and enrich the patient experience and create an inviting space for patients.
• Maintain the front desk, lobby, game room, and restroom areas, ensuring they are clean and fully stocked.
• Assist patients with check-in and offer to make them a drink while they wait.
• Give tours to new patients.
• Ensure patients have completed required paperwork, including Healthy History forms.
• Schedule patients regularly and try to schedule each patient’s next appointment before they leave.
• Communicate collaboratively with the Clinic and Treatment Coordinators, serving as an extension of both parties.
• Recognize opportunities and offer solutions.
• Follow the Molen Patient Experience guidelines.
• Promote products or contests when appropriate for individual patients.
• Perform duties beyond those listed in the job description when needed.

Benefits

• 401(k) matching
• Employee discount
• Health insurance
• Referral program
• Vision insurance
• Bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED