Front Desk Supervisor
About The Position
The Front Desk Supervisor oversees daily Front Office operations, supervising the Front Desk to ensure efficient and courteous guest check-in and check-out. The role requires commitment to the Spirit of Service culture and Hilton values. The supervisor greets and registers guests, processes payments, coordinates reservations, ensures quality standards and policies are followed, and works with other resort departments to meet guest expectations. The position also involves supervising, scheduling, training, and assisting with the evaluation of Team Members, along with other duties needed for daily resort operations.
Requirements
- High school graduate or GED.
- Able to work flexible schedules, including mornings, evenings, weekends, and holidays.
- 1–3 years of related experience.
- At least 1 year of supervisory experience.
- Demonstrated problem-solving, analytical, and conceptual skills.
- Strong written and oral interpersonal skills, with the ability to build and maintain productive working relationships.
- Effective organizational skills, including the ability to prioritize and manage multiple tasks within timeframes as part of a small team.
Nice To Haves
- Associate's degree or college diploma.
- Previous hotel or resort operations experience, especially understanding the relationship between Front Office and Housekeeping.
- Timeshare or vacation ownership experience.
- At least 2 years of supervisory experience.
Responsibilities
- Greet and welcome owners and guests upon arrival; register guests in the computer after verifying reservation, address, and credit information.
- Accept payment for guest accounts during check-in and check-out.
- Promote Hilton Grand Vacations services and provide recognition and benefits to present members.
- Coordinate and monitor reservations.
- Ensure Front Office quality standards are met and policies and procedures are consistently applied.
- Maintain a house bank and ensure the deposit accurately reports daily transactions.
- Assign guest service agents tasks related to credit, missing addresses, posting charges, and front desk cleanliness and organization.
- Post miscellaneous charges as requested.
- Maintain a daily log of guest opportunities and corrective action steps; follow up on unresolved situations and share relevant information with other managers or supervisors.
- Collaborate with resort departments to meet guest expectations.
- Respond to social media and guest member relations in a timely manner.
- Train, supervise, schedule, and assist in evaluating Team Members.
- Perform other duties necessary for the daily functioning of the resort.
Benefits
- Medical insurance from Day One.
- Dental insurance from Day One.
- Vision insurance from Day One.
- 401(k) plan with company match.
- Life insurance.
- Company stock purchase program.
- Team Member Travel Program with discounted rates at properties around the globe.
- Generous paid time off program.
- Paid sick days.
- Team Member recognition and learning and advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
