Front Desk Registration - Senior - FLOAT

Trinity Health•Albany, NY

About The Position

The Senior Registration Associate coordinates clerical duties that support the efficient, service-oriented operation of a medical practice. This full-time float position serves outpatient orthopedic offices in Latham, Troy, Clifton Park, and East Greenbush, with a 10% float premium. The role coordinates front-end revenue-cycle functions—including scheduling and registration, check-in and check-out, charge entry and claims, and end-of-day processes—while also handling document processing, scanning, and inbox monitoring. The position is Monday through Friday on the day shift.

Requirements

Strong leadership skills.
High school diploma or equivalent required.
Proficiency with Microsoft Office products and other computer applications.
Experience delivering successful customer service.
Experience handling multiple priorities in a deadline-driven environment.
Ability to manage difficult customers respectfully and without confrontation.
Ability to lift 25 pounds.

Nice To Haves

Associate degree preferred.
Previous medical office experience preferred.

Responsibilities

Coordinate the distribution of work across the team to meet daily schedules and established revenue-cycle metrics.
Display leadership qualities, mentor and serve as a role model for colleagues, and coordinate daily staffing needs with office and float pool managers.
Schedule patient appointments to maximize patient access and handle incoming calls, directing them appropriately.
Register patients and obtain required consent forms and demographic information.
Collect applicable co-payments, document money collected, and generate patient receipts.
Act as a liaison between patients and clinical staff, monitor for delays, and inform patients about them.
Schedule follow-up appointments at check-out, including ancillary and diagnostic tests.
Obtain pre-authorizations for diagnostic testing and referrals for specialist office visits as assigned.
Enter charges accurately and consistently in accordance with office policies and procedures.
Process and electronically file information in the Electronic Medical Record, following parsing standards.
Maintain patient confidentiality and comply with HIPAA regulations.
Work cooperatively and communicate respectfully and effectively with providers, clinical staff, colleagues, managers, and others.
Cross-cover other areas as needed.