Front Desk Registration - Senior Associate - Wilton

Trinity Health•Saratoga Springs, NY

3d•Onsite

About The Position

The Senior Registration Associate coordinates and performs clerical duties to support the efficient, service-oriented operation of a medical practice. This position is located at 612 Maple Avenue, Saratoga Springs, NY, and supports Outpatient Imaging in Wilton. The role coordinates front-end functions—including scheduling, registration, check-in and check-out, charge entry and claims, and end-of-day processes—to meet revenue cycle metrics and practice standards. General duties also include document processing, scanning, and inbox monitoring. The associate helps distribute work across the team, coordinates daily staffing needs with office and float pool managers, and serves as a mentor and role model. The role supports patient access and service by scheduling appointments, handling calls, registering patients, collecting applicable co-pays, coordinating follow-up appointments, and acting as a liaison between patients and clinical staff. It also includes processing information into the Electronic Medical Record, maintaining patient confidentiality, and working cooperatively with colleagues to support quality patient care.

Requirements

Strong leadership skills.
High school diploma or equivalent required.
Proficiency with Microsoft Office products and other computer applications.
Demonstrated experience delivering successful customer service.
Demonstrated experience handling multiple priorities in a deadline-driven environment.
Ability to manage difficult customers respectfully and without confrontation.
Ability to lift 25 lbs.

Nice To Haves

Associate’s degree preferred.
Previous medical office experience preferred.

Responsibilities

Perform and coordinate front-end functions, including scheduling, registration, check-in, check-out, charge entry and claims, and end-of-day processes.
Perform general clerical duties, including document processing, scanning, and inbox monitoring.
Ensure work is distributed throughout the team to meet daily schedules.
Coordinate daily staffing needs with office and float pool managers.
Serve as a mentor and role model to colleagues.
Schedule patient appointments to maximize patient access and handle incoming calls, directing them appropriately.
Register patients and obtain necessary consent forms and demographic information.
Collect applicable co-pays at check-in or check-out, document collected monies, and generate receipts.
Act as a liaison between patients and clinical staff, monitor delays, and inform patients.
Schedule follow-up appointments at check-out, including ancillary and diagnostic tests.
Obtain pre-authorizations for diagnostic testing for specialist office visits as assigned, and obtain referrals for specialist office visits.
Pass charges accurately and consistently in accordance with office policies and procedures.
Perform the daily parsing process to electronically file information into the Electronic Medical Record and meet expected accuracy standards.
Maintain patient confidentiality and adhere to HIPAA regulations.
Work cooperatively with team members to support quality patient care and communicate respectfully and effectively with providers, clinical staff, colleagues, managers, and others.
Cross-cover other areas as needed.