Senior Front Desk Associate

Trinity Health•Albany, OR

13d•$19 - $24•Onsite

About The Position

The Senior Registration Associate performs and coordinates clerical duties that support the efficient, service-oriented operation of a medical practice. The role coordinates front-end functions—including scheduling and registration, check-in and check-out, charge entry and claims, end-of-day processes, document processing, scanning, and inbox monitoring—to support revenue-cycle metrics and practice workflows. The associate carries out duties courteously and professionally, consistent with the mission and core values of St. Peter’s Health Partners Medical Associates. The position includes coordinating team workload and daily staffing needs, demonstrating leadership, mentoring colleagues, and cross-covering other areas as needed. It is located at 6 Executive Park Drive in Albany, New York, and is full-time on a day shift, Monday through Friday.

Requirements

Strong leadership skills.
High school diploma or equivalent required.
Demonstrated proficiency with Microsoft Office products and other computer applications.
Demonstrated experience delivering successful customer service.
Demonstrated experience handling multiple priorities in a deadline-driven environment.
Ability to manage difficult customers respectfully and without confrontation.
Ability to lift 25 pounds.

Nice To Haves

Associate’s degree preferred.
Previous medical office experience preferred.

Responsibilities

Coordinate front-end functions, including scheduling and registration, check-in, check-out, charge entry and claims, and end-of-day processes.
Perform general office duties such as document processing, scanning, and inbox monitoring.
Ensure team work is distributed sufficiently to meet daily schedules.
Display leadership qualities and serve as a mentor and role model to colleagues.
Manage daily staffing needs in coordination with office and float pool managers.
Schedule patient appointments to maximize patient access.
Handle incoming calls and direct them appropriately.
Register patients and obtain required consent forms and demographic information.
Collect applicable co-pays, document collected payments, and generate patient receipts.
Act as a liaison between patients and clinical staff, monitor delays, and inform patients.
Schedule follow-up appointments at check-out, including ancillary and diagnostic tests.
Obtain pre-authorizations for diagnostic testing for specialist office visits as assigned.
Obtain referrals for specialist office visits.
Enter charges accurately and consistently in accordance with office policies and procedures.
Perform the daily parsing process to electronically file information into the Electronic Medical Record accurately and according to standards.
Maintain patient confidentiality and comply with HIPAA regulations.
Work cooperatively with team members to support quality patient care.
Communicate respectfully and effectively with providers, clinical staff, colleagues, managers, and others.
Cross-cover other areas as needed.