Front Desk Associate

Planet Fitness • Montgomery, AL

11d

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members and guests, while helping ensure an exceptional Judgement Free member experience. The role involves welcoming and assisting people, supporting members on the club floor, handling membership and retail transactions, and helping maintain a clean, safe and welcoming club environment. Associates learn through online and hands-on training and work as part of a supportive team.

Requirements

• Must be at least 18 years of age.
• Willingness to become CPR/AED certified; training is provided by Planet Fitness.
• Basic computer proficiency.
• Positive, upbeat attitude and a passion for providing an exceptional experience to members, guests and team members.
• Enjoys connecting with people and helping them feel welcome and comfortable.
• Punctual, reliable and dependable.
• Kind, patient and genuinely interested in helping others; communicates clearly, listens well and responds with empathy.
• Acts with integrity and treats others with respect.
• Takes pride in contributing to a clean, welcoming and positive club environment.
• Works well as part of a team and is ready to support others.
• Learns quickly and applies learning from online and hands-on training.
• Able to stand and move throughout the club continually during a shift.
• Able to communicate in person or by phone continually during a shift.
• Able to lift up to 75 pounds.
• Able to work around toxic chemicals during a shift.
• Able to clean and sanitize equipment and facilities frequently.
• Able to bend and twist and move into different positions to accomplish tasks.

Nice To Haves

• 6–12 months of experience in a customer service environment is preferred.

Responsibilities

• Greet members and guests as they enter and exit the club, and assist with check-in questions or concerns.
• Promote the Judgement Free Zone by connecting with members on the club floor, offering assistance, supporting their fitness journeys and upholding club policies.
• Resolve member concerns and escalate them to a Manager as needed.
• Answer phones in a friendly manner and assist callers with inquiries.
• Perform membership functions, including sign-ups, updating contact and billing information, cancellations, collecting unpaid balances and transferring memberships.
• Make calls to prospective members and conduct tours to assess their membership needs.
• Execute retail transactions accurately and work toward sales goals.
• Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces and assigned areas.
• Keep restrooms clean and sanitized, stocked and clutter-free by following the routine cleaning schedule.
• Frequently inspect all club areas, promptly addressing safety or policy issues and cleanliness concerns.
• Promptly address maintenance and facility concerns, including broken or missing equipment, dispensers, leaky faucets and fixtures.
• Contribute to a safe and healthy workplace by following applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and working safely.

Benefits

• Medical, dental and vision insurance.
• Vacation, sick time and holiday pay.
• Free Black Card Membership.
• 401(k) retirement savings plan.
• Term life insurance.
• Healthcare and dependent care flexible spending accounts.
• Tuition reimbursement.
• Employee perks and discounts.
• Team-building competitions and social events. Certain listed benefits are for full-time employees only.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed