Front Desk Associate

Planet Fitness • Holiday, FL

11d • Onsite

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members, and guests while creating an exceptional Judgement Free member experience. The role involves welcoming and assisting people as they enter and exit the club, supporting members on the club floor, handling membership and retail transactions, and helping maintain a clean, safe, and welcoming facility. Associates complete online and hands-on training and work collaboratively with the team to support members and club operations.

Requirements

• Must be at least 18 years of age.
• Basic computer proficiency.
• Willingness to become CPR/AED certified; training is provided by Planet Fitness.
• Positive and upbeat attitude, with a passion for providing an exceptional experience to members, guests, and fellow team members.
• Enjoy connecting with people and helping them feel welcome and comfortable.
• Punctual, reliable, and dependable.
• Kind, patient, helpful, and able to communicate clearly, listen well, and respond with empathy.
• Act with integrity and treat others with respect.
• Take pride in contributing to a clean, welcoming, and positive club environment.
• Work well as part of a team and be ready to support others.
• Learn quickly and apply learning through online and hands-on training.
• Able to stand and move continually throughout the club during a shift.
• Able to communicate continually in person or by phone during a shift.
• Able to lift up to 75 pounds.
• Able to move into different positions, including bending and twisting, to accomplish tasks.
• Able to work around toxic chemicals and perform frequent cleaning and sanitizing.

Nice To Haves

• 6–12 months of experience in a customer service environment is preferred.

Responsibilities

• Greet members and guests as they enter and exit the club and assist with questions or concerns during check-in.
• Connect with members on the club floor, offer assistance, and support their fitness journeys while upholding club policies.
• Resolve member concerns and escalate them to a Manager as needed.
• Answer phones in a friendly manner and assist callers with inquiries.
• Perform membership functions, including sign-ups, contact and billing information updates, cancellations, collecting unpaid balances, and membership transfers.
• Make prospective-member calls and conduct tours to assess membership needs.
• Execute retail transactions accurately and drive sales goals.
• Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
• Keep restrooms clean, sanitized, stocked, and clutter-free by following the routine cleaning schedule.
• Frequently inspect all club areas and promptly address safety, policy, and cleanliness concerns.
• Promptly report or address maintenance and facility concerns, including broken or missing equipment and issues such as leaky faucets or fixtures.
• Contribute to a safe and healthy workplace by following applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and working safely.

Benefits

• Medical, dental, and vision insurance.
• Vacation, sick time, and holiday pay.
• Free Black Card Membership.
• 401(k) retirement savings plan.
• Term life insurance.
• Healthcare and dependent care flexible spending accounts.
• Tuition reimbursement.
• Employee perks and discounts.
• Team-building competitions and social events. Certain benefits are for full-time employees only.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed