Front Desk Associate

Planet Fitness•New Smyrna Beach, FL

12d

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members, and guests while creating an exceptional Judgement Free member experience. The role helps foster a welcoming, clean, safe, and positive club environment through member support, membership and retail transactions, cleaning, and attention to facility conditions. Team members are expected to follow applicable health and safety policies, report unsafe conditions or at-risk behaviors to leadership, and work safely.

Requirements

Must be at least 18 years of age.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Basic computer proficiency.
Positive, upbeat attitude and a passion for delivering an exceptional experience to members, guests, and team members.
Enjoys connecting with people and helping them feel welcome and comfortable.
Punctual, reliable, and dependable.
Kind, patient, empathetic communication and listening skills.
Acts with integrity and treats others with respect.
Takes pride in contributing to a clean, welcoming, and positive club environment.
Works well as part of a team and supports coworkers.
Learns quickly and applies knowledge gained through online and hands-on training.
Able to stand and move continually throughout the club during a shift.
Able to communicate continually in person or by phone during a shift.
Able to lift up to 75 pounds.
Able to work around toxic chemicals during a shift.
Able to perform frequent cleaning and sanitizing of equipment and facilities.
Able to bend, twist, and move into different positions to accomplish tasks.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club, assist with check-in, and respond to questions or concerns.
Connect with members on the club floor, offer assistance with their fitness journeys, and uphold club policies and the Judgement Free Zone.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones in a friendly manner and assist callers with inquiries.
Perform membership-related tasks, including sign-ups, updating contact or billing information, cancellations, collecting unpaid balances, and transferring memberships.
Make calls to prospective members, conduct tours, and assess prospective members’ needs.
Process retail transactions accurately and support sales goals.
Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
Keep restrooms clean, sanitized, stocked, and clutter-free according to the routine cleaning schedule.
Frequently walk all club areas to address cleanliness concerns and promptly correct safety or policy issues.
Promptly address maintenance and facility concerns, including broken or missing equipment and issues such as leaky faucets or fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and conduct work safely.