Front Desk Registration - Senior Associate - Wilton
About The Position
The Senior Registration Associate is responsible for performing and coordinating clerical duties that support the efficient, service-oriented operation of a medical practice. This role is with Outpatient Imaging in Wilton and is located at 612 Maple Avenue, Saratoga Springs, NY. The position coordinates front-end functions to support established revenue cycle metrics, excellence standards, and practice workflows. Duties include scheduling and registration, check-in and check-out, charge entry and claims, end-of-day processes, document processing, scanning, and inbox monitoring. The role also supports team coordination and patient access while maintaining patient confidentiality and following HIPAA regulations.
Requirements
- Strong leadership skills.
- High school diploma or equivalent required.
- Proficiency with Microsoft Office products and other computer applications.
- Demonstrated experience delivering successful customer service.
- Demonstrated experience handling multiple priorities in a deadline-driven environment.
- Ability to manage difficult customers respectfully and without confrontation.
- Ability to lift 25 lbs.
Nice To Haves
- Associate’s degree preferred.
- Previous medical office experience preferred.
Responsibilities
- Coordinate front-end functions, including scheduling and registration, check-in, check-out, charge entry and claims, and end-of-day processes.
- Perform general clerical duties, including document processing, scanning, and inbox monitoring.
- Ensure work is distributed across the team sufficiently to meet daily schedules.
- Display leadership qualities and serve as a mentor and role model to colleagues.
- Manage daily staffing needs in coordination with office and float pool managers.
- Schedule patient appointments to maximize patient access.
- Handle incoming calls and direct them appropriately.
- Register patients and obtain required consent forms and demographic information.
- Collect applicable co-pays at check-in or check-out, document collections, and generate receipts.
- Act as a liaison between patients and clinical staff, monitor delays, and inform patients.
- Schedule follow-up appointments at check-out, including ancillary and diagnostic tests.
- Obtain pre-authorizations for diagnostic testing for specialist office visits as assigned.
- Obtain referrals for specialist office visits.
- Enter charges accurately and consistently according to office policies and procedures.
- Perform the daily parsing process to electronically file information into the Electronic Medical Record, meeting accuracy standards.
- Maintain patient confidentiality and comply with HIPAA regulations.
- Work cooperatively with team members to support quality patient care.
- Communicate respectfully and effectively with providers, clinical staff, colleagues, managers, and others.
- Cross-cover other areas as needed.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
