Front Desk Registration - Senior - FLOAT

Trinity Health•Albany, NY

4d•$19 - $24•Onsite

About The Position

The Senior Registration Associate coordinates clerical work for the efficient, service-oriented operation of outpatient orthopedic medical practices. This full-time float position serves offices in Latham, Troy, Clifton Park, and East Greenbush, with a 10% float premium. The associate coordinates front-end functions to support established revenue-cycle metrics, practice workflows, and service standards, including scheduling and registration, check-in and check-out, charge entry and claims, end-of-day processes, document processing, scanning, and inbox monitoring. The role also supports daily team operations by distributing work, coordinating staffing needs, demonstrating leadership, and mentoring colleagues. It requires respectful communication with patients and coworkers, attention to confidentiality and HIPAA requirements, and cross-coverage of other areas as needed. The schedule is Monday through Friday on the day shift.

Requirements

Strong leadership skills.
High school diploma or equivalent required.
Proficiency with Microsoft Office products and other computer applications.
Demonstrated experience delivering successful customer service.
Demonstrated experience handling multiple priorities in a deadline-driven environment.
Ability to manage difficult customers respectfully and without confrontation.
Ability to lift 25 lbs.

Nice To Haves

Associate’s degree preferred.
Previous medical office experience preferred.

Responsibilities

Ensure work is distributed across the team to meet daily schedules.
Display leadership qualities and serve as a mentor and role model to colleagues.
Manage daily staffing needs in coordination with office and float pool managers.
Schedule patient appointments to maximize patient access.
Handle incoming calls and direct them appropriately.
Register patients and obtain required consent forms and demographic information.
Collect applicable co-pays at check-in or check-out, document collections, and generate receipts.
Act as a liaison between patients and clinical staff; monitor delays and inform patients.
Schedule follow-up appointments at check-out, including ancillary and diagnostic tests.
Obtain pre-authorizations for diagnostic testing and referrals for specialist office visits as assigned.
Enter charges accurately and consistently according to office policies and procedures.
Process and electronically file information into the Electronic Medical Record in accordance with expected standards.
Maintain patient confidentiality and comply with HIPAA regulations.
Work cooperatively with team members to support quality patient care.
Communicate respectfully and effectively with providers, clinical staff, colleagues, managers, and others.
Cross-cover other areas as needed.
Perform and coordinate front-end functions, including scheduling, registration, check-in, check-out, charge entry and claims, end-of-day processes, document processing, scanning, and inbox monitoring.