Float Phlebotomist / Front Desk

One Medical•Bethesda, MD

5d•$24 - $26•Onsite

About The Position

One Medical is a primary care company focused on making quality care more affordable, accessible, and enjoyable through in-office and virtual care, on-site labs, and preventive and ongoing care programs. One Medical joined Amazon in February 2023 and describes its team as diverse, driven, and empathetic. The Float Phlebotomist / Front Desk role, internally known as Lab Services Specialist/Member Support Specialist, provides venipuncture and other clinical support while creating an exceptional in-office patient experience. The role serves as an ambassador and first point of contact for patients, supports patient intake and front-desk operations, and helps maintain the office environment. The position also provides additional support as requested by the Practice Coordinator, Operations Manager, or providers. The role combines specimen collection and clinical support with administrative and customer service responsibilities. It requires effective communication, empathy, problem solving, adaptability, and a strong focus on patients and teammates. This is a full-time, 40-hour-per-week role with 8-hour shifts generally scheduled between 6:30 a.m. and 7:30 p.m., Sunday through Thursday. The position is based at the Flats at Bethesda office in Bethesda, Maryland, and floats to Chevy Chase, North Bethesda, and Silver Spring as needed. The schedule may change based on business direction. The listed pay range is $24.25–$26.25 per hour based on a standard full-time schedule, with a $1.25 differential for eligible extended hours. Total compensation may vary based on candidate-specific factors and work location, and may include benefits. Regular team members working at least 24 hours per week and their dependents are eligible for benefits beginning on the team member’s hire date. Benefits described include medical, dental, and vision plans; commuter benefits; a 401(k) match; paid sabbatical; One Medical memberships; an Employee Assistance Program; PTO cash-outs; emergency childcare credit; company-paid maternity and paternity leave; paid life insurance; and short- and long-term disability insurance. Additional listed benefits apply to practicing clinicians.

Requirements

At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training or externship environment.
Strong customer service skills, including the ability to establish and maintain effective customer relationships and provide customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to display confidence and instill trust during specimen collection while delivering individualized, human-centered, customer-focused care.
Demonstrated ability to persist through change, take action on challenges, and learn quickly and effectively when facing new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use the C-I-CARE interaction framework in clinical and administrative patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, patient feedback monitoring, and outreach as needed.
Provide venipuncture services for patients ranging from pediatric to geriatric populations, depending on office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.
Maintain standards of in-office care through proper specimen labeling, handling, and processing; inventory upkeep; and tool sterilization.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical work, including biometric screening forms, medical record and consult review, billing inquiries, and Department of Health reporting.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by participating in rounding, team huddles, and problem solving, and by supporting in-office providers with ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing.
Use the technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to communicate with team members and complete daily work.
Provide other job-related support as assigned by management or requested by the Practice Coordinator, Operations Manager, or providers.

Benefits

Paid sabbatical for every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program with confidential support for stress, anxiety, financial planning, and legal issues.
Medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit towards emergency childcare.
Company-paid maternity and paternity leave.
Paid basic life insurance.
Company-paid short-term and long-term disability insurance.
For practicing clinicians: malpractice insurance coverage, UpToDate subscription, annual CME stipend, weekly provider learning rounds, and discounted attendance at One Medical’s annual REAL primary care conference.