Phlebotomist / Front Desk

One Medical•Bethesda, MD

5d•$23 - $25•Onsite

About The Position

As a One Medical Phlebotomist/Front Desk, internally known as Lab Services Specialist/Member Support Specialist, you provide patients with an exceptional in-office experience and support their care journey through venipuncture and other clinical services. You serve as a patient ambassador and first point of contact, help remove barriers to care, and maintain the look and feel of the office lobby in keeping with the One Medical experience. You also provide support as requested by the Practice Coordinator, Operations Manager, or providers. The role combines specimen collection and clinical support with front-desk, administrative, and office upkeep responsibilities. It calls for strong service, communication, empathy, problem-solving, and teamwork, along with adaptability and a commitment to feedback and growth. The position is full time (40 hours per week), with 8-hour shifts generally scheduled between 7:00 a.m. and 7:00 p.m., Monday through Friday, at the Flats at Bethesda office in Bethesda, Maryland. The schedule may change based on business direction. One Medical describes its benefits package as supporting team members’ health and wellness. Regular team members working at least 24 hours per week and their dependents are eligible for benefits beginning on the team member’s hire date. The posting also notes that certain additional benefits listed for practicing clinicians are not specific to this role.

Requirements

At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training or externship environment.
Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Computer proficiency, including typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to display confidence and instill trust during specimen collection while delivering individualized, human-centered, customer-focused care.
Demonstrated ability to persist through change, take action on challenges, and learn quickly and effectively in new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use C-I-CARE in clinical and administrative patient interactions and support a smooth in-office experience through intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, monitoring patient feedback, and outreach as needed.
Provide venipuncture services to patients ranging from pediatrics to geriatrics, depending on the office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.
Maintain in-office care standards through proper specimen labeling, handling, and processing; inventory upkeep; and tool sterilization.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development through rounding, team huddles, team problem-solving, and supporting in-office providers with ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organization.
Use the organization’s technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and its Electronic Medical Record System, to communicate with team members and complete daily work.
Perform other job-related duties assigned by management.

Benefits

Paid sabbatical for every five years of service.
Free One Medical memberships for the team member, friends, and family.
Employee Assistance Program offering confidential services for stress, anxiety, financial planning, and legal issues.
Medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit toward emergency childcare.
Company-paid maternity and paternity leave.
Basic life insurance paid entirely by One Medical.
Short-term and long-term disability insurance paid entirely by One Medical.