Phlebotomist / Front Desk

One Medical • Bethesda, MD

4d • Onsite

About The Position

As a One Medical Phlebotomist/Front Desk, internally known as Lab Services Specialist/Member Support Specialist, you provide an exceptional patient experience at a One Medical office. You perform venipuncture and other clinical support services, serve as an ambassador and first point of contact for patients, and help remove barriers to care. You also steward the office space, ensuring the lobby and other areas reflect the One Medical experience. The role combines specimen collection with front-desk and administrative support, requiring strong communication, empathy, customer focus, problem-solving, and teamwork. You may provide additional support as requested by the Practice Coordinator, Operations Manager, or providers.

This is a full-time, 40-hour-per-week role based at the Flats at Bethesda office in Bethesda, Maryland. Shifts are eight hours and generally occur between 7:00 a.m. and 7:00 p.m., Monday through Friday.

Requirements

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training or externship environment.
• Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
• Strong written and verbal communication skills.
• High school diploma or equivalent.
• Proficiency in computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
• Experience working on collaborative, diverse, multidisciplinary teams.
• Ability to display confidence and instill trust during specimen collection while delivering individualized, human-centered, customer-focused care.
• A track record of adapting to change, taking action on challenges, and learning quickly and effectively in new situations or while performing new tasks.

Nice To Haves

• Experience working with remote teams.

Responsibilities

• Use the C-I-CARE framework in clinical and administrative patient interactions and support a positive in-office experience through intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, monitoring patient feedback, and outreach as needed.
• Provide venipuncture services to patients ranging from pediatric to geriatric populations, depending on office location.
• Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.
• Maintain high standards of in-office care through proper specimen labeling, handling, and processing; inventory upkeep; and tool sterilization.
• Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
• Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
• Contribute to team development through rounding, team huddles, team problem-solving, and support for providers’ ad hoc requests.
• Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing.
• Use the technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to interact with team members and complete daily work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED