Float Phlebotomist / Front Desk

One Medical•Bethesda, MD

4d•Onsite

About The Position

One Medical is hiring a Phlebotomist/Front Desk team member, internally known as a Lab Services Specialist/Member Support Specialist, to provide clinical support and a positive patient experience at its offices. The role combines venipuncture and other clinical services with front-desk support. As a first point of contact and an ambassador for patients, this person helps remove barriers to care, maintains the appearance and readiness of the office, and supports patients, providers, and teammates with empathy and strong communication. The position is full time, 40 hours per week, with eight-hour shifts generally scheduled between 6:30 a.m. and 7:30 p.m., Sunday through Thursday. It is based at the Flats at Bethesda office in Bethesda, Maryland, with floating to Chevy Chase, North Bethesda, and Silver Spring as needed. The hourly range is $24.25 to $26.25, with a $1.25 differential for eligible extended hours. Total compensation may vary based on candidate-specific factors and may include benefits.

Requirements

At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside a training or externship environment.
Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to display confidence and instill trust during specimen collection while delivering individualized, human-centered, customer-focused care.
A track record of persisting through change, taking action on challenges, and learning quickly and effectively in new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use C-I-CARE in clinical and administrative patient interactions and support a positive in-office experience, including patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, monitoring patient feedback, and assisting with outreach.
Provide venipuncture services to patients ranging from pediatrics to geriatrics, depending on the office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.
Maintain standards of in-office care through proper specimen labeling, handling, and processing; inventory upkeep; and tool sterilization.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by participating in rounding, team huddles, and problem solving, and by supporting in-office providers with ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing the office.
Use the company technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the electronic medical record system, to work with team members and complete daily tasks.
Float from the Flats at Bethesda office to Chevy Chase, North Bethesda, and Silver Spring as needed.