Facilities Associate, Front Desk

Robin Hood Foundation • New York, NY

5d • $67,000 - $70,000 • Hybrid

About The Position

The Facilities Associate, Front Desk is the first point of contact for Robin Hood staff, guests, and callers. Based at the main reception desk in Robin Hood’s New York City office, the Associate creates a welcoming, professional first impression and coordinates visitor management, conference room scheduling, facilities requests, and mail. As a hands-on member of a small Facilities team, the Associate also supports events, deliveries, and setups as needed to help maintain an effective work environment. The role is on the Operations team and reports to the Manager, Facilities.

Robin Hood is a 501(c)(3) public charity founded in 1988 that works to lift New Yorkers permanently out of poverty by finding, funding, and creating impactful and scalable solutions. Its work includes investing in effective community organizations, evaluating program outcomes, assisting partners with organizational development, and collaborating with government and other funders to expand economic opportunity.

The position is based in New York City and is on-site four days per week, Monday through Thursday, plus a rotating on-site Friday. Other Fridays are work from home. This schedule may change in response to organizational priorities and team needs. Front desk coverage is 10:00 a.m. to 6:00 p.m., with weekend support required on a very limited basis, approximately one to two times per year. The salary range is $67,000 to $70,000.

Requirements

• Commitment to Robin Hood’s poverty-fighting mission.
• At least 2 years of successful work experience in a front office, reception, or operations setting.
• Strong, friendly, professional customer service and the ability to build effective partnerships.
• Collaborative and proactive approach; comfortable taking initiative and helping with hands-on Facilities work.
• Strong organizational skills, including the ability to handle daily responsibilities while advancing longer-term projects.
• Strong written and verbal communication skills.
• Comfort with technology, including Microsoft Office, especially Outlook, Excel, and Word.
• Ability to lift up to 40 pounds.
• Flexibility in shift coverage, including very limited weekend support (one to two times per year).
• Polished, professional appearance in a business casual office.
• Attention to detail and ability to recognize when something needs cleaning, fixing, or replacing.

Nice To Haves

• Experience with Salesforce, ticketing systems, room booking tools, or conference room AV such as Zoom Rooms.

Responsibilities

• Greet and welcome callers and guests in a friendly, approachable, and professional manner; answer the main phone line and escort visitors to meeting rooms.
• Provide front desk coverage from 10:00 a.m. to 6:00 p.m. and coordinate breaks and time off with the Facilities team, which provides substitute coverage.
• Manage visitor registration and building access, including approved guest lists, event check-in, and coordination with building lobby and security staff.
• Manage most conference room requests and maintain accurate, up-to-date room calendars.
• Operate the facilities Salesforce ticketing system by logging incoming requests, routing them to the appropriate team member, and following up on resolution.
• Receive, sort, and process mail and packages; log UPS, FedEx, and messenger deliveries; pass checks to the designated team member for logging; and coordinate mail distribution with the Facilities team.
• Assist staff who come to the front desk with requests.
• Support the Facilities team during busy periods, including receiving large deliveries, loading and unloading goods, and helping with event shipments.
• Keep the reception area and shared spaces organized, clean, and free of clutter.
• Take on special projects as assigned.

Benefits

• Medical insurance.
• Employer-paid dental and vision insurance.
• Employer-paid life and long-term disability insurance, and employer-paid Paid Family Leave premiums.
• 403(b) retirement plan with employer match and a 12% employer contribution to a 401(a) retirement plan.
• Employer contributions to a Health Spending Account for employees enrolled in the High-Deductible Health Plan.
• Pre-tax flexible spending account for health care and dependent care expenses.
• Paid time off, including 20 days of accrued PTO, prorated for new hires, and a separate Sick and Safe Leave bank under New York City’s Earned Safe and Sick Time Act.
• Paid Parental Leave and New York State Paid Family Leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed