Fairfield Inn & Suites Colorado Springs South - Front Desk Supervisor

Aimbridge Hospitality•Colorado Springs, CO

21h

About The Position

The Front Desk Supervisor leads front-desk service and operations at Fairfield Inn & Suites Colorado Springs South. The role helps ensure guests feel welcome and valued by overseeing smooth check-ins and check-outs, assisting with reservations and VIP requests, and resolving guest concerns. The supervisor supports efficient daily operations, including logs, messages, and packages, and helps manage rates, packages, and promotions to support room revenue and guest value. The supervisor builds and communicates with the front-desk team, trains new associates, resolves workplace issues, and keeps safety and service standards in focus. The hotel describes its culture as team-oriented, collaborative, and committed to creating memorable guest experiences. The posting states that full-time hires become eligible for benefits after an initial waiting period.

Requirements

High school diploma or equivalent.
At least 2 to 3 years of progressive experience in a hotel or related field.
Valid driver's license.
Compliance with applicable certification requirements, which may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Nice To Haves

College coursework in a related field.
Previous supervisory experience.

Responsibilities

Greet guests warmly and keep check-in and check-out processes smooth.
Handle reservations and VIP requests, and help provide a welcoming guest experience.
Track logs and manage messages and packages accurately and professionally.
Stay informed about rates, packages, and promotions and help support room revenue while maintaining guest value.
Build and maintain a communicative team.
Train new associates.
Address guest concerns and workplace issues.
Keep safety and service standards in focus.