Fairfield Inn & Suites Abilene - Front Desk Agent
About The Position
The Front Desk Agent is the face of the hotel and supports a welcoming guest experience through warm greetings, smooth check-ins, and friendly farewells. The role handles reservations, guest requests, and unexpected issues while keeping front desk operations organized and running smoothly. The agent provides attentive guest service, communicates clearly with guests and colleagues, resolves problems promptly, and multitasks across reservations, check-ins, check-outs, and financial details. The position is at Fairfield Inn & Suites Abilene, a Marriott hotel serving guests including corporate business travelers.
Requirements
- High school diploma or equivalent.
- Familiarity with hotel management software and the Microsoft Office suite.
Nice To Haves
- Experience in a hotel or related field is preferred.
Responsibilities
- Welcome guests and provide friendly, high-quality service throughout their stay.
- Communicate clearly with guests and coordinate with the team.
- Respond quickly to challenges and resolve guest issues.
- Manage reservations, check-ins, and check-outs.
- Handle financial details and keep front desk operations organized.
- Respond to guest questions and requests.
Benefits
- Medical, dental, and vision coverage
- Short-term and long-term disability income coverage
- Term life and AD&D insurance
- Paid time off
- Employee Assistance Program
- 401(k) retirement plan
- Daily Pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
