Hampton Inn & Suites Nashville-Smyrna - Front Desk Agent

Aimbridge Hospitality • Smyrna, TN

7d

About The Position

The Front Desk Agent serves as the face of the hotel and creates a welcoming guest experience through warm greetings, smooth check-ins, and friendly farewells. The role manages reservations, guest requests, and unexpected situations while keeping front desk operations organized and efficient. Team members work in a friendly, service-oriented, community-focused hotel environment serving families, students, and travelers exploring Middle Tennessee.

Requirements

• High school diploma or equivalent.
• Familiarity with hotel management software and the Microsoft Office suite.
• Strong guest-service, communication, problem-solving, and multitasking skills.

Nice To Haves

• Experience in a hotel or related field is preferred.

Responsibilities

• Welcome guests and provide friendly, high-quality service throughout their stay.
• Communicate clearly with guests and coordinate effectively with the team.
• Respond quickly to challenges and resolve guest concerns.
• Manage reservations, check-ins, check-outs, and financial details while keeping front desk operations organized.

Benefits

• Medical, dental, and vision coverage
• Short-term and long-term disability income insurance
• Term life and AD&D insurance
• Paid time off
• Employee assistance program
• 401(k) retirement plan
• Daily Pay

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED